Senior Client Manager - PA

Highmark Health; Erie (Erie County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Highmark Health is seeking a strategic consultant to manage a book of business and nurture relationships with existing accounts, directly or via intermediaries.

You will renew accounts, sell new products and services, and work with brokers and clients to ensure retention, profitability and growth across our health plan offerings. Strong negotiation, presentation and leadership skills are essential for success.

Qualifications

• Requires proven experience managing accounts and renewals with large groups.
• Experience in selling new products and services to existing clients.
• Strong business acumen and ability to develop strategic plans.

Responsibilities

• Review products and services with clients to secure renewals and add-on sales.
• Manage relationships with senior client stakeholders, brokers and consultants.
• Develop and execute business plans and metrics for membership retention and growth.
• Lead cross‑functional teams to deliver client strategies and resolve issues.
• Prepare renewal proposals, rates, and reports for presentations.
• Travel up to 75-100% as required.

Skills

Public speaking

Presentation skills

Communication skills

Negotiation skills

Relationship management

Strategic thinking

Job description

Company : Highmark Inc. Job Description :

JOB SUMMARY

This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.

ESSENTIAL RESPONSIBILITIES

Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business. Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network. Develop appropriate sales solutions giving consideration to increased competition and the changing political environment. Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling. Conduct routine service calls and function as the primary Group contact for strategic planning and consultation. Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty. Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations. Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy. Other duties as assigned or requested.

QUALIFICATIONS

Minimum State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire 5 years of Account/Client Management experience or other relevant experience Substitutions None Preferred None

Skills

Ability to speak publicly and extemporaneously on a variety of subjects Presentation, communication and negotiation skills Organizational skills and the ability to meet deadlines Creativity and Innovation Persistence & Resilience Problem Solving Influence Language (Other than English): None Travel Requirement: 75% - 100%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type Hybrid - 3 days a week onsite in Erie, PA Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Yes Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.