Client Manager - PA

Highmark Health; Center Square (PA); Hybrid; USD 64,000 - 96,000; Full time

Job summary

Highmark Health, based in Pittsburgh, PA, seeks an experienced Account Manager to oversee a book of business, renew accounts, and upsell to existing clients. This is a largely remote role with one day a week onsite in Blue Bell, PA, requiring strategic consulting and strong relationship skills.

You will manage senior‑level client relationships, develop sales plans, and coordinate with internal teams to drive retention and profitable growth across assigned accounts in a dynamic healthcare market.

Qualifications

• 2 years of Account/Client Management experience.
• State specific Producer Licenses for Life, Accident & Health required or must be obtained within 45 days of hire.

Responsibilities

• Review new products, services, capabilities to sell renewals and add-ons.
• Manage relationships at senior levels with clients, brokers and consultants.
• Develop sales solutions considering competition and market changes.
• Create and implement business plans to retain and grow membership.
• Act as primary contact for strategic planning and client consultation.
• Support customers during contract implementation and advocate for service issues.
• Prepare reports, finalize rates, and support renewal and sales presentations.
• Lead internal partners to deliver client strategy.

Skills

Account management

Public speaking

Negotiation

Communication

Organization

Education

High School / GED

Bachelor's degree in Business/related field

Job description

Company : Highmark Inc. Job Description :

JOB SUMMARY This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. This is a primarily remote based role however will need to be onsite one day a week in Blue Bell, PA.

ESSENTIAL RESPONSIBILITIES

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

EDUCATION

• Required High School / GED Substitutions None
• Preferred Bachelor's Degree in Business Administration, Business Management or related field

EXPERIENCE

• Required 2 years of Account/Client Management experience or other relevant experience
• Preferred None

LICENSES or CERTIFICATIONS

• Required State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• Preferred None

SKILLS

• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Influence
• Language (Other than English): None

TRAVEL REQUIREMENT

• 25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type Office-based or Remote
• Teaches / trains others regularly
• Occasionally Travel regularly from the office to various work sites or from site‑to‑site
• Regularly Works primarily out-of-the office selling products/services (sales employees)
• Never Physical work site required Yes
• Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum: $64,000.00

Pay Range Maximum: $96,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health‑related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.