Client Service Manager / NY

Highmark; Buffalo (NY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Highmark Inc. in Buffalo/Latham offers a hybrid role with 3 days onsite per week (T, W, TH). The position partners with Client Managers to maintain and grow existing business, and to prepare proposals and sales collateral during account renewals.

The role serves as the sales liaison between group administrators and internal departments to resolve issues, ensuring service quality and customer satisfaction while supporting enrollment activities.

Qualifications

• Bachelor's degree or 3 years relevant experience in the area of specialization.
• State-specific Producer License for Life, Accident & Health required or must be obtained within 45 days of hire.
• Licenses or Certifications: Life, Accident & HealthProducer License(s) required or to be obtained.

Responsibilities

• Partner with Client Manager(s) to maintain and grow existing business and ensure positive account relationships.
• Assist in the preparation of benefit design analysis for proposals and quotes; run financial reports and basic utilization data analyses.
• Analyze operational problems and implement changes; leverage internal resources for service and resolution.
• Work with Sales Support Analysts to ensure accurate service delivery and effective communication.
• Serve as primary contact for day-to-day account service issues and customer satisfaction.
• Perform enrollment meetings during renewals and handle other duties as assigned.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Critical Thinking

Influence & Resilience

Planning & Organizing

Education

Bachelor's Degree OR 3 years relevant experience

Job description

Company

Highmark Inc.

Job Description

This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. Assist in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluate, recommend and implement processes to ensure that account objectives are met. Serve as the sales liaison between group administrators and Highmark internal departments for problem resolution.

This is a hybrid based role in Latham, NY or Buffalo, NY - 3 days a week onsite - T, W, TH.

Essential Responsibilities

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.) Leverage internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. Develop documents and processes to ensure effective communication via work plans for all account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues. Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Other duties as assigned or requested.

Qualifications

Minimum

• Bachelor's Degree OR 3 years of relevant, progressive experience in the area of specialization in lieu of bachelor's degree. Exempted experience requirements effective August 2016

Preferred

• None

Experience

Required

• 3 years of relevant, progressive experience in the area of specialization OR Bachelor's Degree. Exempted experience requirements effective August 2016

Preferred

• None

Licenses or Certifications

Required

• State specific Producer License’s for Life, Accident & Health are required or must be obtained within 45 days of hire.

Skills

• Service orientation
• Diligence
• Problem Solving
• Communication
• Drive for Results
• Evaluates Critically
• Influence, Persistence & Resilience
• Planning and Organizing

Language (Other Than English)

None

Travel Requirement

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Regularly

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting up to 10 pounds

Constantly

Lifting 10 to 25 pounds

Occasionally

Lifting 25 to 50 pounds

Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$25.00

Pay Range Maximum

$37.50

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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