Client Manager II

GeoBlue; King of Prussia (PA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Competitive salary

Medical plans

Parental leave

Well-being program

401(k) match

Pet insurance

ID theft coverage

Paid holidays

Job summary

GeoBlue is seeking a Client Manager II in King of Prussia, PA to manage a book of business across small to large groups. You will coordinate renewals, communicate strategies with clients and brokers, and develop plans to meet client objectives.

The role emphasizes expert client service, problem solving, and cross-functional collaboration. The position requires 5+ years in group life/health insurance, an insurance license within 6 months, and strong presentation skills.

Qualifications

• Five or more years in group life and health insurance as an account/client manager or broker relationship.
• Insurance license within 6 months of hire.
• Understanding of underwriting practices, pooling, credibility, reserving, trend, and self-funding.
• Knowledge of HIPAA and ERISA regulatory requirements.
• Strong presentation and senior-level communication skills.
• Ability to manage multiple clients and projects in a fast-paced environment.
• Effective communication, problem-solving and teamwork.

Responsibilities

• Provide client services for designated accounts.
• Prepare renewals, benefit and rate comparisons, and communicate strategies with clients.
• Develop account plans for key clients and broker relationships.
• Mentor newer team members and represent CM as SME in projects.
• Identify improvement areas across the organization and stay aware of market trends.
• Handle billing, claims, eligibility and other client service issues efficiently.

Skills

Client management

Communication skills

Presentation skills

Multitasking

Numerical aptitude

Independent work

Account coordination

Relationship building

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional King of Prussia, PA, US

Who We Are

At Blue Cross Blue Shield Global Solutions(BCBS Global Solutions), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to say "yes" to new possibilities.

The Client Manager II will be responsible for an assigned list of accounts that they will be accountable for in terms of customer satisfaction, problem resolution and retention.

Responsibilities:

• Provide client services for designated clients.
• Book of Business consists of a mix of small, medium, and large groups.
• Working with Underwriting, prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client.
• Provide strategic direction for each account to support client objectives.
• Stay abreast of markets, products, and competitiveness.
• Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
• Promote the company's service standards and ensure a high existing customer retention rate.
• Develop strong relationships with assigned accounts and brokers.
• Act as a mentor for newer team members.
• Develop account plans for key clients.
• Actively identify areas for improvement across the organization.
• Represent Client Management as a subject matter expert in organizational projects.
• Other duties as assigned.

Requirements:

• At least three (5) years of group life and health insurance experience as an Account/Client Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment.
• Insurance license for designated insurance line required within 6 months of hire.
• Must be acquainted with various underwriting practices including pooling, credibility, reserving, trend, self-funding, and the like.
• Have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA.
• Strong presentation skills required, including confidence and composure when dealing with senior level audiences.
• Ability to manage multiple clients/projects/initiatives and associates in a fast-paced organization.
• Effective communications, strong client service and problem-solving skills; flexibility and adaptability to changing priorities and deadlines; ability to work in a team setting.
• Ability to work independently and self-motivate.
• Aptitude for working with numbers.
• Ability to accept responsibility and is accountable for own actions.
• Ability to perform work accurately, thoroughly, and on time even under stressful conditions.
• Ability to communicate effectively, both verbally and in writing.
• Organizational, dependability, and trustworthiness skills are a must.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

What you'll get in return:

• Competitive base salary starting at $90,000, with higher compensation commensurate with experience, skills, and qualifications.
• Competitive medical plans
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks:

• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)