Manager - Client Management

BCBS Global Solutions; King of Prussia (PA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base pay

Annual bonus

Telemedicine available

Paid parental leave

401(k) with company match

Career/Learning opportunities

Job summary

Blue Cross Blue Shield Global Solutions is seeking a Manager- Client Management to lead a world-class team focused on client satisfaction, persistence, and profitability while supporting new business efforts.

You will manage a book of business, prepare renewals, and communicate strategies with clients and brokers, driving retention and value across assigned accounts. Occasional travel may be required.

Qualifications

• Bachelor’s degree plus 7+ years of group life and health insurance experience as an Account Manager or Account Executive.
• Minimum 1 year of management experience.
• Willing to obtain an insurance license within 6 months of start date.
• Experience with international private medical insurance is a plus.
• Knowledge of HIPAA and ERISA regulatory issues.
• Strong executive presence and presentation skills.
• Proficient in Microsoft Office and web browsers.
• Willingness to travel occasionally.

Responsibilities

• Lead a team of Client Managers to deliver superior satisfaction, persistence, and profitability, supporting new business efforts.
• Manage your own book of business and renewals, including benefit and rate comparisons and client communication.
• Develop strategies for markets and accounts served and stay up to date on industry trends.
• Build internal networks to resolve escalated client issues quickly and effectively.
• Coach your team to maintain strong client and broker relationships and visible marketplace presence.
• Support development of new products and capabilities to improve client satisfaction and retention.

Skills

Leadership

Client management

Presentation skills

Problem-solving

Attention to detail

Team leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Who we are.

At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

The Manager- Client Management will be responsible for leading a team of Client Managers in addition to having individual responsibility for an assigned block of accounts. This management position is responsible for helping to execute the company strategy for customer satisfaction, persistence, profitability and the contribution to sales efforts.

What You Will Do:

• Leverage your management skills to further develop a world-class Client Management team that is focused on delivering superior customer satisfaction, persistence, and profitability, supporting new business efforts
• Drive the retention of your team’s customers by enabling your team to overdeliver on our promise of concierge level service
• Manage your own book of business as assigned
• Prepare all renewal submissions, complete benefit and rate comparisons, and communicate strategies with the client for your individual block of business
• Develop and implement strategies related to the markets and accounts served
• Stay up to date on the markets, products, and competitiveness in the industry
• Build and nurture an internal network to resolve escalated client issues quickly and effectively
• Set an example for and coach your team to ensure strong relationships with clients and brokers by being an active presence in the marketplace
• Work closely with the Vice President, Client Management and members of the Sales team to make sure that our products and services are meeting the needs of our corporate customers
• Support the development of new products, services, and capabilities that lead to improved client satisfaction and retention

About you:

• You have a bachelor’s degree plus at least 7 years of group life and health insurance experience as an Account Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment
• You have at least 1 year of management experience
• You are willing to obtain an insurance license for the designated insurance line you will be working on within 6 months of your start date
• If you have experience or knowledge in international private medical insurance, that is a plus
• You are acquainted with various underwriting practices including pooling, credibility, reserving and trend
• You have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA
• You have a strong executive presence and effective presentation skills
• You can manage multiple clients, projects, initiatives and associates simultaneously
• You bring solid client service problem-solving skills and can be flexible and adaptable to changes
• You are comfortable working with numbers. Your work is accurate and thorough
• You are a leader who can accept responsibility and be accountable
• You have solid experience working in Microsoft Office suite and web browsers
• We require the ability to travel occasionally for this position

What you’ll get in return:

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks:

• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)