Pre-Sales Support Specialist I

BCBS Global Solutions; King of Prussia (PA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Work abroad arrangements available

Generous PTO accrual

Tuition reimbursement

401(k) with generous company match

Medical plans and telemedicine

Job summary

Blue Cross Blue Shield Global Solutions seeks a Pre-Sales Support Specialist 1 to drive broker relations and sales-support activities in a hybrid work setting in King of Prussia, PA. You will back sales directors, assist with quotes, and ensure smooth onboarding and product implementation.

You will coordinate with enrollment and accounts payable teams, deliver clear sales reports, and support conferences and field events while maintaining strong client-service discipline and attention to detail.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in a client-service or sales-support environment.
• Clear and confident communication with senior stakeholders.
• Adaptable, self-motivated and able to manage multiple projects.

Responsibilities

• Serve as a primary contact for a large broker/agent network via phone and email.
• Build and maintain relationships with brokers, MGAs, Blue Plans and internal sales partners.
• Support quote and proposal preparation for short- and long-term products.
• Collaborate with enrollment and accounts payable teams to resolve commission and billing questions.
• Support pre-sales and underwriting processes to ensure smooth product implementation.
• Assist with broker onboarding, contract intake, and maintenance.
• Create and distribute sales reports within tight timelines.
• Maintain contact data collected at conferences and events.
• Support events planning and logistics, including registration and exhibitor setup.

Skills

Customer service

Sales support

Communication

Adaptability

Detail-oriented

Education

Bachelor's degree

Tools

Salesforce

Job description

Who we are.

At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

What we’re looking for in our Pre-Sales Support Specialist 1

You’re someone who:

• Understands that strong sales outcomes start with clarity, responsiveness and trust
• Looks for ways to make processes smoother for others
• Is comfortable asking questions, speaking up and navigating ambiguity
• Takes ownership of their work and follows through

Here’s the work you’ll be doing to support our growth and customer experience:

Sales & Broker Support

• Serve as a primary point of contact for a large broker and agent network via phone and email
• Build and maintain strong working relationships with brokers, MGAs, Blue Plans and internal sales partners
• Support sales directors and managers with quote and proposal preparation for short‑and long‑term products
• Partner with enrollment and accounts payable teams to help resolve commission and billing questions

Pre‑Sales & Implementation Support

• Support the pre‑sales and underwriting process to ensure products are understood, implemented efficiently and positioned appropriately
• Assist with broker and agent onboarding and contract intake, review, processing and maintenance
• Collaborate closely with teammates to support application enrollments and ensure a smooth handoff across teams

Reporting, Data & Enablement

• Create and distribute clear, accurate sales reports within tight timelines
• Maintain and manage contact data, including lead and business card information collected at conferences and events
• Support quality assurance activities and ongoing website testing to improve accuracy and usability

Conferences, Events & Logistics

• Support planning and execution of trade shows, conferences and sales events
• Manage logistics including registration, shipping of materials, exhibit setup and breakdown
• Coordinate with vendors for events, client meetings, and promotional items
• Track expenses and budgets related to conferences and events

This might be the right fit for you if…

• You have a bachelor’s degree or equivalent work experience
• You thrive in a client‑service or sales‑support environment and can manage multiple projects at once
• You communicate clearly and confidently, including with senior‑level stakeholders
• You’re adaptable, self‑motivated and comfortable navigating changing priorities
• You’re detail‑oriented and take pride in delivering accurate, timely work

Bonus points if you have:

• Experience working with brokers, agents, or insurance‑related products
• Salesforce experience
• Spanish language skills

This role requires obtaining a Health & Accident license within 90 days of hire (support provided).

What you’ll get in return

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks

• Hybrid work model
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)