Client Manager, Employee Health & Benefits

Marsh; Greensboro (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Charitable contribution match programs

Generous time off

Job summary

Marsh McLennan Agency is seeking a Client Manager for the Employee Health & Benefits team in a hybrid, client-facing role based in Greensboro, NC. You will manage day-to-day client service activities, including claims, billing, and eligibility, while coordinating with consultants and carriers to optimize benefit programs.

The ideal candidate has a bachelor's degree or equivalent, understands insurance products, and is proficient in MS Office. Legal work authorization for the U.S. is required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Working knowledge of insurance products/lines and funding mechanisms.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without sponsorship.

Responsibilities

• Provide day-to-day client service including claim resolution, billing and eligibility issues.
• Escalate issues as needed and keep consultants informed.
• Directly manage client relationships and deliverables from internal/external resources.
• Assist in carrier negotiations and building client benefit packages.

Skills

Bachelor’s Degree or equivalent

Insurance products

MS Office (Outlook, Word, Excel, Power

PowerPoint

Legal work authorization (US)

Education

Bachelor’s degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company:

Marsh McLennan Agency

Description:

Client Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager, Employee Health & Benefits at Marsh Agency.

Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands‑on proactive service, data‑driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what’s possible and guide them during every step of their journey.

A day in the life.

As our Client Manager on the Employee Health & Benefits (EHB) team, you’ll provide day‑to‑day Client service including claim resolution, billing and eligibility issues. Solves intermediate level issues and keeps consultant aware of any escalations. Directly manages client relationships. Manages deliverables from internal and external resources. Works within a team to build creative client benefit packages and participates in carrier negotiations.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s Degree or equivalent work experience
• Working knowledge of insurance products/lines and various funding mechanisms
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

These additional qualifications are a plus, but not required to apply:

• 4-6 years of experience in HR or benefits
• Life & Health license or ability to obtain within 90 days

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
• X
• LinkedIn

Who _ you _ are is who _ we _ are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting [e-mail].

#MarshAgencyEHB

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