Client Manager - DE

Highmark Health; Wilmington (DE); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Highmark Health is seeking a strategic Account Manager to manage a portfolio of existing accounts, renewals and add-on sales through direct or intermediary channels. The role focuses on retention, growth, and profitability.

You will develop and implement business plans, lead senior client relationships, coordinate internal partners, and ensure customer satisfaction throughout contract lifecycles. Travel is required.

Qualifikationen

• Minimum 2 years of Account/Client Management experience.
• License for Life/Accident & Health required or to be obtained within 45 days of hire.
• Substitutions None
• Preferred None

Aufgaben

• Review new products, services, capabilities, and technologies with the client to sell renewals and add-ons.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued partnerships.
• Develop appropriate sales solutions considering increased competition and changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during implementation of sales contracts and advocate for escalated services issues; ensuring customer satisfaction.
• Complete and maintain sales projections, finalize rates and benefit adjustments, and prepare renewal reports and presentations.
• Participate in product development and prepare business programs and long-term strategy for account needs.
• Lead internal partners in delivering client strategy.
• Other duties as assigned or requested.

Kenntnisse

Public speaking

Presentation

Negotiation

Relationship management

Organizational skills

Problem solving

Ausbildung

Life, Accident & Health Producer License

Jobbeschreibung

JOB SUMMARY

This job manages a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent renews accounts and sells new products and services to existing accounts to ensure retention and growth of profitable business.

ESSENTIAL RESPONSIBILITIES

Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.

Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.

Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.

Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross‑selling.

Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.

Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.

Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.

Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.

Other duties as assigned or requested.

QUALIFICATIONS

Minimum 2 years of Account/Client Management experience or other relevant experience

State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Substitutions None

Preferred None

SKILLS

Ability to speak publicly and extemporaneously on a variety of subjects

Presentation, communication and negotiation skills

Organizational skills and the ability to meet deadlines

Creativity and Innovation

Persistence & Resilience

Problem Solving

Influence

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees? No

WORK ENVIRONMENT

Is Travel Required? Yes

Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

EEO / DEI / DISABILITY CONFIDENT

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice:

Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.