Client Manager - DE

Highmark; Wilmington (DE); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Highmark Inc. is seeking a strategic consultant to manage an existing book of business and drive retention and profitable growth. The role involves renewing accounts, selling additional products and services, and building senior-level relationships with clients, consultants and brokers.

The position emphasizes developing tailored solutions, executing business plans, and coordinating internal teams to deliver client strategy and high customer satisfaction. Travel is required as part of the role.

Formación

• 2 years of Account/Client Management experience or other relevant experience
• State specific Producer Licenses for Life, Accident & Health are required or must be obtained within 45 days of hire

Responsabilidades

• Review new products, services, capabilities, and technologies with the client to sell assigned product lines, renewals and add-on sales for retention and growth.
• Manage relationships at senior levels with clients, consultants and brokers/producers to create valued partnerships and cultivate an active network.
• Develop sales solutions considering competition and political environment.
• Develop and execute business plans and metrics for retaining and growing membership and profitability.
• Conduct routine service calls and serve as the primary Group contact for strategic planning and consultation.
• Support customers during implementation of sales contracts and advocate for escalated service issues, ensuring customer satisfaction.
• Prepare reports and documents for renewal and sales presentations, conclude rates and benefit adjustments.
• Participate in product development and create business programs and long-term strategies for specific accounts.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned.

Conocimientos

Public speaking

Presentation

Negotiation

Organization

Creativity

Persistence

Problem solving

Influence

Descripción del empleo

JOB SUMMARY

This job manages a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent renews accounts and sells new products and services to existing accounts to ensure retention and growth of profitable business.

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Company

Highmark Inc.

Job Description

JOB SUMMARY

This job manages a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent renews accounts and sells new products and services to existing accounts to ensure retention and growth of profitable business.

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Qualifications

Minimum

• 2 years of Account/Client Management experience or other relevant experience
• State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire

Substitutions

• None

Preferred

• None

Skills

• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Influence

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

No

WORK ENVIRONMENT

Is Travel Required?

Yes

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice