Client Manager - PA

Highmark Health; Whitpain Township (PA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Highmark Health is seeking a strategic consultant to manage a book of business and strengthen relationships with existing accounts, directly or through intermediaries. The role focuses on renewing accounts and selling new products to ensure retention and profitable growth.

Primarily remote, with on-site presence one day per week in Blue Bell, PA. Travel up to 25%–50%. Ideal candidates have 2 years in account management and must obtain state Life/Health licenses within 45 days of hire.

Qualifications

• 2 years of account/client management experience or related experience.
• State specific Producer Licenses for Life, Accident & Health required within 45 days of hire.

Responsibilities

• Review products and services with clients to sell renewals and add-ons.
• Manage relationships at senior levels with clients, consultants and brokers.
• Develop sales solutions considering competition and changing environment.
• Execute business plans and metrics for retaining and growing membership.
• Conduct routine service calls and act as the primary group contact.
• Support customers during contract implementations and advocate for issues.
• Prepare reports for renewal and sales presentations.
• Lead internal partners in delivering client strategy.
• Other duties as assigned.

Skills

Public speaking

Presentation skills

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Education

High School or GED

Bachelor's degree in Business Administration or related field

Job description

Job Summary

This job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. This is a primarily remote based role however will need to be onsite one day a week in Blue Bell, PA.

Essential Responsibilities

• Review new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.
• Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.
• Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Education

• Required High School / GED Substitutions None
• Preferred Bachelor's Degree in Business Administration, Business Management or related field

Experience

• Required 2 years of Account/Client Management experience or other relevant experience
• Preferred None

Licenses or Certifications

• Required State specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hire
• Preferred None

Skills

• Ability to speak publicly and extemporaneously on a variety of subjects
• Presentation, communication and negotiation skills
• Organizational skills and the ability to meet deadlines
• Creativity and Innovation
• Persistence & Resilience
• Problem Solving
• Influence
• Language (Other than English): None

Physical, Mental Demands and Working Conditions

Position Type Office-based or Remote Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Regularly Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never

Travel Requirement: 25% - 50%

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Compliance Requirement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.