Client Manager, Commercial Risk

baldwin; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

baldwin is seeking a Commercial Account Manager to partner with Advisors and Risk Management Directors to service commercial clients. The role involves maintaining client files, processing correspondence, invoicing, and monitoring claims in coordination with carriers.

Candidate will build client relationships, assist with renewals, and pursue new business referrals. The position requires 3+ years in a Commercial Account Manager role and a state insurance license (or readiness to obtain within 90

Qualifications

• Maintain and organize client files with accuracy per agency workflows.
• Prepare professional correspondence via letters, emails, etc.
• Provide guidance on coverage and exposure to insureds.

Responsibilities

• Maintain client files in Agency Management System with proper documentation.
• Coordinate renewals, certificates, and policy changes; assist marketing and negotiations.
• Monitor claims information and communicate updates to clients and team.
• Handle inquiries via phone/email and provide timely service to insureds.
• Assist Advisors in client meetings and respond to inquiries as needed.
• Cultivate relationships with carriers and seek new business referrals.

Skills

Presentation skills

Microsoft Office proficiency

Education

State insurance license (or willingness to obtain within 90 days)

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

The mission is to be an integral part of the Commercial Lines team and partner with Advisors, Directors Risk Management, Client Service Specialists and others in the agency to deliver a high level of service to our commercial clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment.

PRIMARY RESPONSIBILITIES:

• Maintain client files in Agency Management System accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices.
• Compose professional business correspondence via letter, email, and/or other means
• Capable for performing accounting/math related functions including invoicing, premium allocation, and other tasks as necessary.
• Monitor claims as outlined by agency procedures. Communicate claims information to others in the agency and maintain up-to-date claims information in the system. Provide guidance and assistance to the insured in coordination with claims.
• Interact with others effectively by utilizing good communications skills, cooperating purposefully, providing information and guidance, as needed, to achieve the goals of the company.
• Attend client meetings with the Advisor or Director Risk Management, when requested
• Assist co-workers in responding to client inquiries or processing work, when needed
• Manage the day-to-day activities of client accounts including, but not limited to policy review, changes and updates, contract review for certificates processing, preparing renewal documents, marketing and negotiating insurance programs, filing surplus lines, review leases, and financial statements related to the client's insurance.
• Assists client inquiries via telephone and email, relaying information and follow up for timely service to the insured.
• Counsel and advise client on coverage and exposure, recommending and placing additional coverage, as needed.
• Actively seeks out referrals from the current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
• Cultivates strong relationships with insurance company partners is responsible for knowing carrier requirements and attributes.
• Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.

KNOWLEDGE, SKILLS & ABILITIES:

• Demonstrates effective presentation skills through both verbal and written communications.
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other appropriate insurance company and firm software programs.
• Demonstrates the firm's core values, exuding behavior that is aligned with the corporate culture.

EDUCATION & EXPERIENCE:

• Obtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).
• 3+ years of experience in a Commercial Account Manager role.

OTHER:

• Fast paced, multi-tasking environment.
• Travel as required.

IMPORTANT NOTICE:

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.