Client Manager

Blusource Professional Services Ltd; Suffolk (VA); Hybrid; USD 57,000 - 84,000; Full time

Benefits offered by this job

Annual leave and benefits package

CPD and training

Flexible hybrid working

Maternity scheme

Income protection for long-term illnes

Life assurance

Study support

Health cash plan

Enhanced sick pay

Wellbeing programme

Social events

Job summary

Blusource Professional Services Ltd in Bury St Edmunds is seeking a confident and organised Client Manager to lead teams, coordinate client activity and ensure operational excellence.

You will oversee daily operations, support performance, and work with senior leadership to streamline processes and deliver a high standard of service to clients.

Qualifications

• Must be able to lead and mentor a team and manage client workflows.
• Experience in improving internal processes and client satisfaction.
• Strong communication and organisational skills for coordinating activities.

Responsibilities

• Guide and mentor team members, overseeing task allocation, skills development and regular feedback.
• Review and refine internal workflows to improve efficiency and client satisfaction.
• Handle client communication, ensuring queries are addressed quickly and professionally.
• Contribute to planning, compliance work and wider business initiatives alongside senior leaders.
• Monitor adherence to relevant regulations and industry requirements.

Skills

Team leadership

Client relationship management

Process improvement

Education

Accounting or business degree

Job description

A growing accountancy firm in Bury St Edmunds is seeking a confident and organised Client Manager to take responsibility for leading teams, coordinating client activity and ensuring operational excellence. This is a great opportunity for someone who enjoys a varied workload and wants to play a key role in shaping a busy practice.

The Client Manager will oversee daily operations, support employee performance, and collaborate with senior leadership to streamline processes and encourage long-term growth. You will also act as a trusted contact for clients, helping to deliver a consistently high standard of service.

Responsibilities

• Guide and mentor team members, overseeing task allocation, skills development and regular feedback.

• Review and refine internal workflows to improve efficiency and client satisfaction.

• Handle client communication, ensuring queries are addressed quickly and professionally.

• Contribute to planning, compliance work and wider business initiatives alongside senior leaders.

• Monitor adherence to relevant regulations and industry requirements.

Benefits

• 25 days' annual leave plus bank holidays

• Ongoing CPD and training

• Flexible hybrid working

• Enhanced maternity scheme

• Income protection for long-term illness.

• Life assurance policy

• Study support and professional memberships

• Health cash plan

• Enhanced sick pay.

• Wellbeing programme

• Regular social events