Client Management Specialist

BCBS Global Solutions; King of Prussia (PA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Blue Cross Blue Shield Global Solutions seeks a Client Management Specialist to support renewals, billing, and client education. This role collaborates with Client Managers, maintains CRM data, and helps resolve service issues while fostering client relationships for growth.

The position offers flexibility to work in an office and/or at-home, with occasional after-hours requirements and a focus on accuracy and customer satisfaction. Bachelor's degree is required.

Qualifications

• Bachelor’s degree required.
• Experience and/or knowledge in health insurance is preferred.
• Ability to work independently and self-motivate.
• Strong numerical aptitude and accountability.
• Efficient in verbal and written communication.

Responsibilities

• Assist in the generation of renewal information requests and issuing renewal letters.
• Update Salesforce.com CRM information during the renewal process.
• Assist in the resolution of billing, claims, eligibility, and other client service issues as needed.
• Coordinate with Client Managers in managing client activities and process.
• Maintain positive working relationships with clients for business growth.
• Ensure client deliverables are in accordance with company standards.
• Provide excellent customer service to ensure customer satisfaction.
• Other duties as assigned.

Skills

Client management

Renewals

Billing

Salesforce

Education

Bachelor's degree

Tools

Salesforce.com CRM

Microsoft Office

Job description

Who we are.

At Blue Cross Blue Shield Global Solutions SM (BCBS Global Solutions SM ), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

We are seeking a Client Management Specialist to join our Client Management team! The Client Management Specialist is responsible for supporting Client Managers with renewals, billing, claims, and client education and can grow into the Senior Client Management Specialist and/or the Client Manager I role over time.

Responsibilities:

• Assist in the generation of renewal information requests and issuing renewal letters.
• Update Salesforce.com CRM information during the renewal process.
• Assist in the resolution of billing, claims, eligibility, and other client service issues as needed.
• Coordinate with Client Managers in managing client activities and process.
• Maintain positive working relationships with clients for business growth.
• Ensure client deliverables are in accordance with company standards.
• Provide excellent customer service to ensure customer satisfaction.
• Other duties as assigned.

Requirements:

• Bachelor’s degree required.
• Experience and/or knowledge in health insurance is preferred.
• Ability to work independently and self-motivate.
• Aptitude for working with numbers.
• Ability to accept responsibility and have accountability.
• Ability to perform work accurately, thoroughly, and on time even under stressful conditions.
• Ability to communicate effectively, both verbally and in writing.
• Organizational, dependability, and trustworthiness skills are a must.
• Experience in Microsoft Office suite (i.e., Word, Excel, Outlook, and PowerPoint) and Internet Explorer, as well as other web browsers.
• Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access.).

Working Conditions:

• Flexibility to work in an office and/or at-home, remote office environment.
• Overtime and/or schedule flexibility are occasionally necessary in this position. Individual may be required to attend key business/departmental meetings and/or perform certain business critical job functions outside of normal working hours.
• Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.