Senior Client Manager

Socket.dev; King of Prussia (PA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote or hybrid work model out of our

Tuition reimbursement

401(k) with generous company match

Career/Learning and development

Job summary

BCBS Global Solutions is seeking a Senior Client Manager in the United States to lead designated client relationships, renewals, and strategy development for international health insurance services.

You will act as the primary contact for strategic clients, coordinating with internal teams to improve satisfaction, retention, and service delivery. The role requires deep industry knowledge and strong executive communication skills.

Qualifications

• 7–10 years of health insurance experience in a health insurer or benefits brokerage setting.
• Licensure in designated lines within six months of hire.
• Strong knowledge of underwriting practices incl. pooling, credibility, reserving, trend analysis, and self-funding; familiarity with regulatory requirements like HIPAA and ERISA.
• Demonstrated executive presence and presentation skills; ability to manage multiple clients and priorities.
• Willingness to travel about 20%.

Responsibilities

• Provide client services for designated clients.
• Prepare renewal submissions, complete benefit and rate comparisons, and communicate strategies with clients.
• Provide strategic direction to support client objectives.
• Stay informed about markets, products, and competitiveness.
• Serve as liaison between client and company to resolve billing, claims, eligibility and other service issues.
• Promote service standards and maintain high client retention.
• Develop strong relationships with assigned clients and brokers through regular meetings.
• Serve as a subject‑matter resource to junior team members.
• Participate in programs to improve the work environment and add client value.
• Collaborate with Operations and Company partners to deliver client services.

Skills

Health insurance experience

Client management

Renewals & retention

HIPAA & ERISA knowledge

Executive communication

Traveling 20%

Tools

MS Office

CRM software

Job description

Who we are.

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say "yes" to new possibilities.

What we're looking for in our Senior Client Manager

You are a Senior Client Manager with 7-10 years of health insurance experience serving clients in a health insurance or benefits brokerage setting. You will act as the primary point of contact for key strategic clients, delivering exceptional service, leading renewals, and resolving issues. You will work closely with clients and internal teams to develop strategies and solutions that drive satisfaction and retention.

Here’s what you'll do as a Senior Client Manager:

• Provide client services for designated clients.
• Support the development of new products, services, capabilities that lead to improved client satisfaction and retention. Prepare all renewal submissions, complete benefit and rate comparison, and communicate strategies with the client.
• Provide strategic direction for each client to support client objectives.
• Stay abreast of markets, products, and competitiveness.
• Act as liaison between the client and company in order to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues.
• Promote the company’s service standards and ensure a high existing customer retention rate.
• Develop strong relationships with assigned clients and brokers by meeting frequently with them.
• Serve as subject matter resource to junior team members.
• Participate in programs to improve the quality of the work environment and to add client value.
• Work with Operational and Company partners to develop infrastructure necessary to deliver client services.

You might be the perfect fit if you…

• Bring 7-10 years of health insurance experience as an Account/Client Manager or Account Executive within a health insurer or benefits brokerage environment. Experience with international private medical insurance is highly preferred.
• Are able to obtain and maintain an insurance license for designated lines within six months of hire.
• Possess strong knowledge of underwriting practices (including pooling, credibility, reserving, trend analysis, and self-funding) as well as regulatory and compliance requirements such as HIPAA and ERISA.
• Demonstrate strong executive presence and presentation skills, with the ability to manage multiple clients, initiatives, and priorities in a fast-paced environment.
• Communicate effectively, deliver strong client service, and apply sound problem-solving skills while remaining flexible and adaptable to changing deadlines and priorities.
• Work independently with self-motivation and accountability, producing accurate, high-quality work on time—even under pressure.
• Are highly organized, dependable, and trusted to handle sensitive information.
• Are proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and web browsers.
• Are comfortable traveling at least 20% of the time.

What you'll get in return:

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks:

• Remote or hybrid work model out of our King of Prussia, PA office
• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identity theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)