Manager - Client Management

Socket.dev; King of Prussia (PA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive base pay + annual bonus

Competitive medical plans

Telemedicine access

Paid parental leave

Well-being program

Job summary

Blue Cross Blue Shield Global SolutionsSM in King of Prussia, PA is seeking a Manager of Client Management to lead a team of Client Managers, manage a book of business, and guide renewal strategies with client and broker partners.

The role requires a bachelor’s degree plus 7+ years in group life and health insurance as an Account Manager/Executive, with at least 1 year of management experience and readiness to obtain a license within 6 months. Occasional travel is expected.

Qualifications

• Bachelor's degree required with 7+ years of group life/health insurance experience as Account Manager/Executive
• Minimum 1 year of management experience
• Willingness to obtain an insurance license within 6 months
• Experience with international private medical insurance a plus
• Knowledge of underwriting practices incl. pooling, credibility, reserving and trend
• Familiarity with HIPAA and ERISA regulatory requirements
• Strong executive presence and presentation skills
• Ability to manage multiple clients and projects simultaneously
• Proficient in Microsoft Office and web browsers
• Willingness to travel occasionally

Responsibilities

• Lead a team of Client Managers to drive customer satisfaction, persistence and profitability
• Oversee renewal submissions, benefit and rate comparisons, and client communications
• Maintain knowledge of markets, products, and industry competitiveness
• Support sales teams and collaborate with executives on strategy
• Resolve escalated client issues by building internal networks
• Coach team to strengthen client-broker relationships in the market
• Assist in developing new products and capabilities to improve retention

Skills

Group life & health exp

Account management

Leadership/management

Renewals & rate comparisons

Data analysis (Excel/BI)

Travel readiness

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Who we are.

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that’s simple, efficient, and human.

Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say “yes” to new possibilities.

The Manager- Client Management will be responsible for leading a team of Client Managers in addition to having individual responsibility for an assigned block of accounts. This management position is responsible for helping to execute the company strategy for customer satisfaction, persistence, profitability and the contribution to sales efforts.

What You Will Do:

• Leverage your management skills to further develop a world-class Client Management team that is focused on delivering superior customer satisfaction, persistence, and profitability, supporting new business efforts
• Drive the retention of your team’s customers by enabling your team to overdeliver on our promise of concierge level service
• Manage your own book of business as assigned
• Prepare all renewal submissions, complete benefit and rate comparisons, and communicate strategies with the client for your individual block of business
• Develop and implement strategies related to the markets and accounts served
• Stay up to date on the markets, products, and competitiveness in the industry
• Build and nurture an internal network to resolve escalated client issues quickly and effectively
• Set an example for and coach your team to ensure strong relationships with clients and brokers by being an active presence in the marketplace
• Work closely with the Vice President, Client Management and members of the Sales team to make sure that our products and services are meeting the needs of our corporate customers
• Support the development of new products, services, and capabilities that lead to improved client satisfaction and retention

About you:

• You have a bachelor’s degree plus at least 7 years of group life and health insurance experience as an Account Manager or Account Executive either within the health insurance industry or within a benefits brokerage environment
• You have at least 1 year of management experience
• You are willing to obtain an insurance license for the designated insurance line you will be working on within 6 months of your start date
• If you have experience or knowledge in international private medical insurance, that is a plus
• You are acquainted with various underwriting practices including pooling, credibility, reserving and trend
• You have knowledge of key regulatory and compliance issues, such as HIPAA and ERISA
• You have a strong executive presence and effective presentation skills
• You can manage multiple clients, projects, initiatives and associates simultaneously
• You bring solid client service problem-solving skills and can be flexible and adaptable to changes
• You are comfortable working with numbers. Your work is accurate and thorough
• You are a leader who can accept responsibility and be accountable
• You have solid experience working in Microsoft Office suite and web browsers
• We require the ability to travel occasionally for this position

What you’ll get in return:

• Competitive base pay + annual bonus
• Competitive medical plans
• Telemedicine available
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage

Other Great Perks:

• Work abroad arrangements available
• Generous PTO accrual program with carry-over option
• 9 paid holidays in addition to one floating holiday and one volunteer day
• Tuition reimbursement
• Career/Learning and development opportunities
• 401(k) with generous company match
• Pet insurance offerings
• Identify theft and legal coverages available
• Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)