Boarding Assistant - Part Time

MSPCA-Angell; Boston (MA); On-site; USD 28,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays

Sick time

Vacation time

Employee discounts for pet health care

Free on-site parking

Job summary

MSPCA-Angell in Boston, MA seeks a part-time Boarding Assistant for the Boarding and Grooming Department. This on-site role requires weekend shifts and involves high-quality pet care, monitoring, and coordination with staff to ensure comfort and safety for canine and feline guests.

The ideal candidate has a HS diploma, 6 months of animal handling and customer service experience, with Fear Free preferred. Benefits include health and dental insurance and paid time off.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s degree preferred (or working toward).
• Fear Free certification/experience preferred.
• Minimum 6 months of animal handling experience preferred.
• Minimum 6 months of customer service experience required.

Responsibilities

• Care for boarding dogs and cats, ensuring comfort and safety.
• Collect, wash and manage laundry; maintain clean Boarding Wards.
• Administer medications and feedings as instructed by owners.
• Document records and communicate with owners and staff.
• Assist with scheduling boarding and communicating policies.

Skills

Customer Service

Animal Handling

Education

High School Diploma or GED

Associate’s or Bachelor's degree preferred

Fear Free preferred

Job description

Angell - Boston
350 South Huntington Avenue
Boston, MA 02130, USA

Locations
Angell - Boston
350 South Huntington Avenue
Boston, MA 02130, USA

• On-site
• Rate : $20 USD per hour
• Veterinary Attendants
• Part-Time
• Requisition #: BOARD004103

Description

This is a part time position, weekends required.

Compensation: $20-$21/hr

THE POSITION:

The Boarding Assistant works collaboratively with the other Angell staff to provide the highest quality pet care to animals in the care of Angell’s Boarding and Grooming Department. This position is responsible for overall monitoring, care and comfort of healthy boarding guests in our Boarding Wards and as needed.

Some of the duties include:

• Provide and ensure quality pet care, including walking, restraining, and overall monitoring, care, and comfort of all canine and feline guests
• Collect/wash/dry daily laundry, performs stocking, cleaning, and general upkeep of Boarding Wards.
• Proper restraint during bathing, nail trims, and brushing services, including assisting with grooms as requested by Groomer.
• Maintain all working areas in a clean and orderly fashion.
• Effectively triage urgent and emergent findings and follow all department protocols for referring for and or obtaining veterinary care as needed.
• Transport animals safely while adhering to hospital policies and procedures.
• Complete all required paperwork, electronic and hardcopy records neatly and accurately.
• Maintain and track all client belongings.
• Ensure all boarders are booked-in appropriately and that cages are not double booked.
• Administer and properly document boarder’s medications/supplements according to the owners’ written instructions.
• Administer and properly document boarder's feedings according to the owners’ written instructions.
• Provide guidance and support to all staff members in the areas of patient care and department operations.
• Communicate and work closely with Boarding and Grooming Manager, as well as other department leadership as needed.
• Build and maintain strong relationships with pet owners by guiding clients on services and policies, addressing concerns, and delivering exceptional customer service.
• Process general information calls regarding boarding and grooming services offered.
• Process and document client calls and messages, and document all client communications according to the department guidelines.
• Provide detailed instructions and information to clients over the phone when scheduling boarding appointments including process, policies, and procedures.
• Appropriately perform client screenings to determine boarding eligibility as defined by department guidelines.
• Accurately book boarders including drop off appointment and cage assignment.
• Explain hospital processes and policies including appointments and procedures.
• Address client questions and concerns, collaborating with hospital staff as needed to maintain accuracy and client satisfaction.
• Participate in providing financial estimates and addressing questions about estimates.
• Inform client about deposit policy and payment methods.
• Accurate preparation of drop off packets and Instinct OTW board entry.

WHO WE ARE:

The Boston MSPCA-Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

APPLICANT REQUIREMENTS:

Education

• High School Diploma or GED required
• Associate’s or Bachelor’s degree preferred
• Fear Free preferred

Experience

• A minimum of 6 months of animal handling experience preferred
• A minimum of 6 months of customer service experience required

OUR BENEFITS:

• health insurance
• dental insurance
• life insurance
• 403(b) retirement plan
• tuition reimbursement
• paid holidays
• sick
• vacation time
• employee discounts for pet health care
• free on-site parking

If you are interested in working for an organization where your work is an important part of a respected and caring non-profit, this may be the career change you are looking for.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Preferred

1 year: Customer Service Experience

1 year: Animal Handling Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.