Client IT Engineer

Treeline; New York (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Travel reimbursement

Job summary

Treeline, a managed IT services provider serving nonprofits, schools, and healthcare, seeks a Client Engineer to serve NYC metro clients. This field-based, hybrid role lets you travel to sites and manage your own schedule.

You will work hands-on across Microsoft 365, Entra ID, endpoints, networks, and servers, owning relationships and small projects end to end, with travel reimbursed.

Qualifications

• Minimum 3 years in IT support, MSP preferred.
• Hands-on experience administering networks, servers, endpoints, and identity.
• Strong Microsoft 365 administration and Entra ID skills.
• Good communication and client-facing abilities.
• Certifications such as CompTIA Network+, Security+, or MS-102 preferred.

Responsibilities

• Support clients across Microsoft 365, Entra ID, endpoints, networks, and servers onsite and remotely.
• Own client relationships and small projects end to end.
• Troubleshoot at the infrastructure layer: 365 config, networking, and endpoint management.
• Explain technical issues clearly to non-technical staff and executives, and document as you go.

Skills

IT support

MS 365 administration

Entra ID identity

Networking fundamentals

Client relationships

Troubleshooting

Tools

Microsoft 365

Entra ID

DNS

VPN

Firewalls

Job description

About Us

A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro. Our work is hands-on, client-facing, and mission-driven.

The Role

We are looking for a Client Engineer to be the technical partner our NYC clients rely on. This is a field-based, hybrid role. You will manage your own schedule, travel to client sites across the NYC metro, and own client relationships, not just a ticket queue. Travel is reimbursed. This is hands-on client IT engineering, not a remote-only help desk. Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role.

What You Will Do

• Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely
• Own client relationships and small projects end to end
• Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments
• Explain technical issues clearly to non-technical staff and executives, and document as you go

What We Are Looking For

• Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote
• Three or more years in IT support; multi-client or MSP experience strongly preferred
• Solid Microsoft 365 administration, Entra ID, and networking fundamentals (DNS, DHCP, VPN, firewalls)
• A strong communicator who builds trust with clients and can adapt to any audience
• Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) preferred
• Comfortable traveling to client sites across the NYC metro

Compensation

$70,000 to $85,000 per year, based on experience.

We are an equal opportunity employer and welcome candidates from all backgrounds.