Client Intelligence Manager (Analyst II, Strategy & Planning)

FIS; Georgia; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Professional education opportunities

Personal development

Collaborative team environment

Competitive benefits and rewards

Job summary

Fidelity Information Services, LLC is seeking a Client Intelligence Manager to shape go-to-market strategies by transforming customer feedback, market trends, and competitive data into actionable recommendations. You will lead customer and market intelligence initiatives and collaborate with Product, Commercialization, Sales, and executive leaders to identify growth opportunities.

You will translate research into strategic guidance, lead competitive analyses, and develop market segmentation

Qualifications

• Minimum a bachelor’s degree in a related field as listed.
• 5–8 years in market intelligence, strategy or related disciplines.
• Experience leading customer research or Voice of Customer programs.
• Strong analytical and problem-solving skills with both qualitative and quantitative methods.
• Ability to turn data into clear business recommendations for senior leaders.
• Proven ability to influence senior stakeholders and present insights.

Responsibilities

• Lead Voice of Customer programs across the portfolio with advisory boards and market validation.
• Partner with Product teams to validate concepts, roadmaps, and initiatives via customer engagement.
• Translate feedback into actionable recommendations influencing product strategy.
• Lead competitive intelligence across payments, banking, fintech, and risk management.
• Create executive-ready analyses, market briefings, and strategic recommendations.
• Develop market segmentation, ICPs, buyer personas, and market definitions.
• Lead TAM, SAM, SOM assessments and opportunity sizing analyses.
• Provide insights to support product positioning, packaging, pricing, and go-to-market.
• Identify target markets, priorities, expansion opportunities, and risks.
• Produce recurring intelligence reports and business reviews for leadership.
• Present strategic insights to Product, Commercialization, Sales, and senior leaders.
• Collaborate across Product, Sales, Marketing, Strategy, Technology, and Operations.

Skills

Analytical thinking

Executive communication

Storytelling

Cross-functional collaboration

Stakeholder management

Market research

Education

Bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or related field

Tools

Microsoft PowerPoint

Excel

Data-analysis tools

Job description

Job Description

Are you curious, motivated, and forward-thinking?

At FIS, you’ll have the opportunity to work on challenging and relevant issues in financial technology while collaborating with talented colleagues who are passionate about advancing the way the world pays, banks, and invests.

About the Role

As a Client Intelligence Manager, you will help shape go-to-market strategies and business decisions across the Total Issuing Solutions portfolio by transforming customer feedback, market trends, competitive intelligence, and industry data into clear, actionable recommendations.

You will lead customer and market intelligence initiatives, including Voice of Customer programs, competitive analysis, market research, customer segmentation, and opportunity sizing. Working closely with Product, Commercialization, Sales, and executive leaders, you will help identify growth opportunities, validate market demand, prioritize investments, and strengthen portfolio strategy.

What You Will Be Doing

• Lead Voice of Customer programs across the Total Issuing Solutions portfolio, including customer advisory boards, client councils, design-partner programs, interviews, focus groups, and market-validation initiatives.
• Partner with Product teams to validate product concepts, roadmap investments, and strategic initiatives through direct customer engagement.
• Translate customer feedback and research findings into actionable recommendations that influence product strategy and commercialization plans.
• Lead competitive intelligence efforts across the issuing, payments, banking, fintech, fraud, and risk-management landscape.
• Develop executive-ready competitive analyses, market briefings, win/loss reviews, and strategic recommendations.
• Create and maintain market-segmentation frameworks, ideal customer profiles, buyer personas, and target-market definitions.
• Lead total addressable market, serviceable addressable market, and serviceable obtainable market assessments, along with opportunity-sizing and right-to-win analyses.
• Provide insights that support product positioning, packaging, pricing, sales enablement, and broader go-to-market initiatives.
• Identify target markets, customer priorities, expansion opportunities, competitive risks, and areas for commercialization improvement.
• Develop recurring intelligence reports, market assessments, and business reviews that clearly communicate trends, risks, opportunities, and recommended actions.
• Present strategic insights and recommendations to Product, Commercialization, Sales, and senior leadership.
• Partner across Product, Sales, Marketing, Strategy, Technology, Operations, and executive leadership to support informed, data-driven decision-making.

What You Bring

• A bachelor’s degree in Business, Marketing, Economics, Finance, Strategy, Information Systems, Engineering, or a related field.
• Five to eight years of experience in market intelligence, strategy, product marketing, commercialization, competitive intelligence, financial services, sales, or a related discipline.
• Experience leading customer research, client interviews, market-validation activities, or Voice of Customer programs.
• Strong analytical and problem-solving skills, with experience conducting qualitative and quantitative research.
• Experience turning customer, market, and competitive data into clear business recommendations.
• Demonstrated ability to develop strategic recommendations for senior leaders and executive stakeholders.
• Strong executive communication, presentation, and storytelling skills.
• Ability to synthesize complex information into concise, compelling, and actionable insights.
• Strong cross-functional collaboration and influencing skills.
• Ability to manage multiple research, intelligence, and customer-engagement initiatives while maintaining stakeholder alignment.
• Proficiency with Microsoft PowerPoint, Excel, and data-analysis tools.

Added Bonus If You Have

• Experience within payments, card issuing, banking, financial technology, digital commerce, fraud, or risk management.
• A background in management consulting, strategic planning, market intelligence, or product strategy.
• Experience conducting competitive intelligence, win/loss analysis, market sizing, or portfolio-strategy assessments.
• Knowledge of commercialization frameworks, product lifecycle management, and go-to-market strategy development.
• Experience facilitating customer workshops, advisory boards, client councils, or executive briefing sessions.
• A strong understanding of emerging technologies, changing customer expectations, and evolving market dynamics.

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• Professional education and personal development opportunities.
• A collaborative, team-oriented work environment.
• Opportunities to make an impact in a global financial technology organization.
• Competitive benefits and rewards programs.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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