Client Intake Specialist - Grow with a Personal Injury Firm

Jebaily Law Firm; North Myrtle Beach (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401k match

Vacation & Personal Time

Growth opportunities

Job summary

Jebaily Law Firm is seeking an Intake Specialist in South Carolina to greet potential clients and drive the onboarding process. You will conduct intake interviews, gather essential case information, and coordinate sign-ups while managing attorney rotations and schedules.

The ideal candidate has 2+ years of intake or legal admin experience, with knowledge of Filevine/LeadDocket and strong communication. This role offers growth as the firm expands and requires a proactive, organized individual.

Qualifications

• Minimum 2 years of intake or legal administrative experience.
• Strong working knowledge of Filevine, LeadDocket, or comparable legal intake software.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to work independently and take initiative without constant supervision.
• Comfortable managing attorney schedules and working in a fast-paced environment.

Responsibilities

• Serve as the initial contact for new client inquiries via phone, email, and online leads
• Conduct thorough intake interviews to gather essential case information and assess potential claims
• Coordinate client sign-ups and ensure proper documentation is completed and processed efficiently
• Manage the attorney rotation for new case assignments and schedule consultations accordingly
• Maintain detailed records in Filevine, LeadDocket, and other case management tools
• Follow up with prospective clients who have not yet retained the firm
• Handle high call volumes with professionalism and empathy
• Ensure a smooth transition from intake to case management

Skills

Excellent communication

Highly organized

Independent work

Attention to detail

Tools

Filevine

LeadDocket

Job description

Jebaily Law Firm is seeking an Intake Specialist in South Carolina to greet potential clients and drive the onboarding process. You will conduct intake interviews, gather essential case information, and coordinate sign-ups while managing attorney rotations and schedules.

The ideal candidate has 2+ years of intake or legal admin experience, with knowledge of Filevine/LeadDocket and strong communication. This role offers growth as the firm expands and requires a proactive, organized individual.