Client Intake Specialist – Front Desk & Scheduling

Strange Law Firm; St. Louis (MO); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Employer-paid health insurance (95–99%

401(k)

401(k) company match

Roth IRA option

HSA options

Dental Insurance

Vision Insurance

Accident and illness coverage

Short-Term Disability

Life insurance

Paid vacation

Paid sick days

Personal days

Paid holidays

Birthday off

Company-provided laptop

Job summary

Stange Law Firm, PC in Missouri is seeking a full-time Client Intake Assistant to be the friendly first contact for prospective clients by phone, email, and online chat. You will schedule consultations, coordinate with attorneys, and ensure a professional, confidential client experience in a fast-paced environment.

The role offers Monday–Friday hours, competitive hourly pay, and performance bonus opportunities, with growth potential within a large, nationwide family law firm.

Qualifications

• High school diploma or equivalent.
• Strong computer skills with Microsoft Office.
• Typing speed of ~45 WPM or higher.
• Excellent telephone, verbal and written communication.
• Outstanding customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Excellent attendance and punctuality.
• Ability to multitask in a fast-paced environment.
• Prior law firm, legal, customer service, call center, or receptionist experience is a plus, but not required.

Responsibilities

• Serve as one of the first points of contact for prospective clients by phone, email, and online chat.
• Respond promptly and professionally to prospective client inquiries.
• Follow up with prospective clients who do not retain the firm following their initial consultation.
• Coordinate and schedule consultations with attorneys throughout the firm.
• Confirm appointments with prospective clients prior to scheduled consultations.
• Provide maps, directions, and appointment information to prospective clients.
• Obtain opposing party information and coordinate conflict checks prior to consultations.
• Work closely with the Client Intake Director, Director of Administration, attorneys, and firm leadership to ensure an exceptional client experience.
• Maintain professionalism, confidentiality, and excellent customer service at all times.

Skills

MS Office

Typing 45 WPM

Communication skills

Customer service

Organizational skills

Punctuality

Multitasking

Reception experience

Education

High school diploma or equivalent

Job description

Stange Law Firm, PC in Missouri is seeking a full-time Client Intake Assistant to be the friendly first contact for prospective clients by phone, email, and online chat. You will schedule consultations, coordinate with attorneys, and ensure a professional, confidential client experience in a fast-paced environment.

The role offers Monday–Friday hours, competitive hourly pay, and performance bonus opportunities, with growth potential within a large, nationwide family law firm.