Client Intake Coordinator: Start Strong in Personal Injury

Hillguard Injury Lawyers; California (MO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health and dental insurance

Paid training and professional development

Paid time off and holidays

Performance bonuses

Job summary

Hillguard Injury Lawyers is seeking a Client Intake Coordinator in California to be the first point of contact for prospective clients. The role involves conducting initial case screenings, gathering essential information, and ensuring every potential client feels supported from their first interaction.

Key responsibilities include answering inquiries, managing the intake calendar, and tracking metrics. Candidates should have experience in legal intake or customer service, possess active listening skills, and ideally be bilingual in English and Spanish. The position offers a competitive salary, health and dental insurance, and professional development opportunities.

Qualifications

• 1+ years of experience in legal intake, customer service, or a similar role.
• Warm, professional, and empathetic phone manner.
• Basic understanding of personal injury law concepts (training provided).

Responsibilities

• Answer incoming calls, web inquiries, and chat messages from prospective clients.
• Conduct initial case screenings and gather detailed information.
• Manage consultations and track intake metrics.

Skills

Experience in legal intake or customer service

Excellent phone manner

Strong active listening skills

Ability to work in a fast-paced environment

Basic understanding of personal injury law

Proficiency with CRM systems

Bilingual English/Spanish

Job description

Hillguard Injury Lawyers is seeking a Client Intake Coordinator in California to be the first point of contact for prospective clients. The role involves conducting initial case screenings, gathering essential information, and ensuring every potential client feels supported from their first interaction.

Key responsibilities include answering inquiries, managing the intake calendar, and tracking metrics. Candidates should have experience in legal intake or customer service, possess active listening skills, and ideally be bilingual in English and Spanish. The position offers a competitive salary, health and dental insurance, and professional development opportunities.