Client Intake Coordinator

Hillguard Injury Lawyers; California (MO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health and dental insurance

Paid training and professional development

Paid time off and holidays

Performance bonuses

Job summary

Hillguard Injury Lawyers is seeking a Client Intake Coordinator in California to be the first point of contact for prospective clients. The role involves conducting initial case screenings, gathering essential information, and ensuring every potential client feels supported from their first interaction.

Key responsibilities include answering inquiries, managing the intake calendar, and tracking metrics. Candidates should have experience in legal intake or customer service, possess active listening skills, and ideally be bilingual in English and Spanish. The position offers a competitive salary, health and dental insurance, and professional development opportunities.

Qualifications

• 1+ years of experience in legal intake, customer service, or a similar role.
• Warm, professional, and empathetic phone manner.
• Basic understanding of personal injury law concepts (training provided).

Responsibilities

• Answer incoming calls, web inquiries, and chat messages from prospective clients.
• Conduct initial case screenings and gather detailed information.
• Manage consultations and track intake metrics.

Skills

Experience in legal intake or customer service

Excellent phone manner

Strong active listening skills

Ability to work in a fast-paced environment

Basic understanding of personal injury law

Proficiency with CRM systems

Bilingual English/Spanish

Job description

As the first point of contact for prospective clients, the Client Intake Coordinator plays a vital role in our firm's mission to help injured Californians. You will conduct initial case screenings, gather critical information, and ensure every potential client feels heard and supported from their very first interaction with Hillguard. This role combines empathy with efficiency in a fast-paced legal environment.

Responsibilities

• Answer incoming calls, web inquiries, and chat messages from prospective clients
• Conduct thorough initial case screenings using established criteria and intake protocols
• Gather detailed information about accidents, injuries, and potential liability
• Enter all prospect data accurately into the case management system
• Schedule consultations with attorneys and manage the intake calendar
• Follow up with leads who have not yet retained the firm
• Track intake metrics and report on lead sources and conversion rates
• Maintain confidentiality and handle sensitive information with discretion

Requirements

• 1+ years of experience in legal intake, customer service, or a similar client-facing role
• Excellent phone manner with a warm, professional, and empathetic approach
• Strong active listening skills and ability to ask effective follow-up questions
• Comfortable working in a fast-paced environment with high call volume
• Basic understanding of personal injury law concepts (training provided)
• Proficiency with CRM or case management systems
• Reliable, punctual, and able to work a consistent schedule

Preferred Qualifications

• Previous experience in a personal injury law firm
• Bilingual English/Spanish highly valued
• Experience with lead tracking and CRM reporting
• Knowledge of common personal injury case types (auto accidents, slip-and-fall, etc.)

WHAT WE OFFER

Competitive hourly rate or salary based on experience

Health and dental insurance

Paid training and ongoing professional development

Paid time off and holidays

Supportive team culture with room to grow

Modern office with free parking in Sherman Oaks

Performance bonuses based on intake metrics

READY TO APPLY?

Interested in This Position?

Send your resume and cover letter to [e-mail] with the subject line: "Client Intake Coordinator Application"