Client Intake Coordinator

Build My Great Team; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health premium for employee

Paid time off and holidays

Performance and incentive bonuses

Job summary

Giampolo Law Group in Philadelphia, PA is seeking a Client Intake Coordinator to be the first voice clients hear and ensure no inquiry slips through the cracks.

You will own the intake process from first hello to booked consultations, manage the Owner’s inbox in her voice, coordinate a 50-state referral network, and help build a small support team. This is an in-office, full-time role with competitive compensation.

Qualifications

• 3+ years in legal intake, executive assistant, client services, or legal operations.
• Warm, clear, plain-English communication—on the phone and in writing.
• Sound judgment about who’s a fit and what comes first.
• Strong organization under competing priorities.
• Comfort with AI tools and eagerness to learn ours.
• An LGBTQ+-affirming spirit and the ability to represent our values authentically.

Responsibilities

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm’s AI workflows, and flag anything that misses the mark

Skills

Legal intake

Executive assistant

Client services

Legal operations

Tools

Monday.com

Job description

Client Intake Coordinator

Giampolo Law Group | Philadelphia, PA | Full-Time, In-Office | $60,000–$80,000 Annually

Be the first voice clients hear at a nationally recognized LGBTQ+ law firm.

Giampolo Law Group is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law.

We’re hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.

Why This Role

This is a high-trust, high-ownership position. You’ll run our intake process from first hello to booked consultation, manage the Owner’s inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you’ll thrive here.

What You’ll Do

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm’s AI workflows, and flag anything that misses the mark

What You Bring

• 3+ years in legal intake, executive assistant, client services, or legal operations
• Warm, clear, plain-English communication—on the phone and in writing
• Sound judgment about who’s a fit and what comes first
• Strong organization under competing priorities
• Comfort with AI tools and eagerness to learn ours
• An LGBTQ+-affirming spirit and the ability to represent our values authentically

Bonus points for a paralegal or legal-admin background, legal CRM experience (we’re moving to Monday.com), exposure to estate planning, probate, or family law intake, or experience managing a virtual assistant or direct report.

What We Offer

• $60,000–$80,000 annually, based on experience
• 100% employer-paid employee health premium
• Paid time off and holidays
• Performance and incentive bonuses
• A collaborative, inclusive team living our core values: Moxie, Growth, Meaningful Joy, Perseverance, and Passion

The Schedule

Full-time and in-office at our Philadelphia office during standard business hours, plus one Saturday a month for Signing Days—with a floating day off that month to balance it out. Being here in person matters: intake is relationship building, and presence is part of how the work gets done.