Intake Coordinator

crisprecruit; Schaumburg (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance stipend

Gym onsite

Growth opportunities

Call-review training

Job summary

M&A Law Firm, P.C. is seeking an Intake Coordinator to serve as the first point of contact for prospective clients, guiding them through the firm’s onboarding process and scheduling consultations.

This role blends empathetic client service with a proactive sales mindset in a fast-paced legal practice. You will manage calls and emails, draft engagement letters, collect retainers, and coordinate with attorneys.

Qualifications

• High school diploma required; some college preferred.
• Experience in sales and customer service essential.
• Proficiency typing and using MS Office.
• Excellent verbal and written communication.
• People person with friendly demeanor and interest in getting to know clients.
• Familiarity with legal industry processes a plus; litigation background not required.

Responsibilities

• Be the initial contact for prospective clients with empathy and professionalism.
• Listen to client needs, document legal issues, reflect firm commitment to excellence.
• Follow up with leads by phone and email, send engagement letters, collect retainer payments.
• Answer and route inbound calls to the appropriate person or department.
• Manage consultations scheduling and keep case files organized in the Case Management System.
• Use Law Hustle and Smoke Ball to track client interactions.
• Issue billing statements and follow up on unpaid invoices.
• Participate in team meetings and strategic planning.

Skills

Sales experience

Customer service

Communication skills

Typing / Office suite

People skills

Education

High school diploma

Some college

Tools

Law Hustle

Smoke Ball

Case Management System

Job description

Are you a strategic organizer, skilled at managing intricate schedules and multifaceted tasks with precision?

Can you navigate the complex waters of client calls and calendar management, ensuring smooth sailing through every deadline?

Are you the kind of natural salesperson who sees each inbound call as an opportunity to lock in success rather than a challenge?

Final question: When faced with a challenge, do you get excited or run away?

M&A Law Firm, P.C., a dynamic and growing law firm, is seeking a motivated and personable Intake Coordinator to join our team. This critical role serves as the first point of contact for prospective clients, embodying the firm's commitment to excellence, and results-driven legal service. As the gateway to our firm, the Intake Coordinator plays a pivotal role in our overall mission, directly impacting our ability to attract and retain clients.

What you'll do:

Daily Tasks:

• Serve as the initial point of contact for prospective clients, demonstrating empathy, professionalism, and clear communication.
• Listen actively to prospective client needs, document their legal issues, and ensure every interaction reflects our commitment to excellence.
• Follow up with leads via phone and email, send out engagement letters, and collect retainer payments.
• Answer and route inbound calls to the appropriate person or department.
• Manage scheduling for consultations and maintain organized case files in our Case Management System.
• Use our technology platforms-Law Hustle and Smoke Ball-to efficiently manage and track client interactions.

Monthly Tasks:

• Issue billing statements and follow up on unpaid invoices to ensure timely collection of payments.

Quarterly/Annual Tasks:

• Participate in team meetings and strategic planning sessions to continuously improve client service and firm growth.
• Assist in refining processes that help maintain our excellent review ratings-even when a prospect doesn't convert, leaving a positive impression remains paramount.

Collaboration:

The Intake Coordinator will work closely with attorneys within the firm and coordinate with external attorneys as necessary. This role is essential for maintaining effective communication with clients and prospective clients, contributing to the firm's reputation for unparalleled service.

What we're looking for:

• Minimum of a high school diploma; some college education preferred.
• Prior experience in sales and customer/client service is essential.
• Proficiency in typing, using office suite products, and general computer literacy.
• Exceptional verbal and written communication skills.
• A people person with a friendly demeanor and a passion for getting to know people.
• Familiarity with legal industry processes is a plus, though a background in litigation is not required.

Ideal Candidate:

• A salesperson at heart, comfortable with closing deals and handling rejection.
• Possesses amazing follow-up skills and a tenacity that aligns with our competitive legal landscape.
• Embodies the firm's core values of creativity, precision, and exceptional communication, demonstrating empathy and a drive to succeed.

Firm Culture:

M&A Law Firm, P.C. offers a unique blend of professionalism and approachability, priding ourselves on going above and beyond for our clients. Our team is young, friendly, and dedicated, creating a fun yet focused work environment.

Compensation and Benefits:

Hourly rate ranging from $45,000 - $50,000 per year (dependent on experience) plus an incentive structure tied to retainer agreements-25 retainers booked equals full incentive.

• Stipend for health insurance.
• Vibrant team atmosphere with a gym onsite.
• Commitment to teamwork, with everyone pitching in as needed to meet goals.
• Excellent opportunities for growth within a small but expanding firm.
• Training includes listening to recorded calls and in-office sessions.

This is an onsite role, with candidate travel expenses covered for client round interviews (no relocation costs provided).

This role is not just a job but a chance to make a significant impact on our clients lives and the firm's success. If you are a driven and empathetic individual who thrives in a team-oriented environment and loves the thrill of making a difference, we would love to hear from you.