Client Intake Coordinator

100KCrossing; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employer-paid health insurance

Paid time off

Holidays and bonuses

Job summary

100KCrossing, a nationally recognized LGBTQ+ law firm in Philadelphia, seeks a Client Intake Coordinator to be the first voice clients hear and to manage intake from first hello to booked consultation. The role includes coordinating with co-counsel across a 50-state network and shaping AI workflows for smarter operations.

You will oversee intake, help build a support team, and ensure inquiries do not slip through the cracks while maintaining the firm’s values of dignity and inclusion.

Qualifications

• 3+ years in legal intake, executive assistant, client services, or legal operations.
• Warm, clear, plain-English communication—on the phone and in writing.
• Sound judgment about who’s a fit and what comes first.
• Strong organization under competing priorities.
• Comfort with AI tools and eagerness to learn ours.
• An LGBTQ+-affirming spirit and the ability to represent our values authentically.
• Bonus points for a paralegal or legal-admin background, legal CRM experience, exposure to estate planning, probate, or family law intake, or experience managing a virtual assistant or direct report.

Responsibilities

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm’s AI workflows, and flag anything that misses the mark

Skills

Legal intake

Executive assistant

Client services

Legal operations

Communication

Organization

AI tools

LGBTQ+ inclusive

Tools

Monday.com

Job description

Client Intake Coordinator **MEMBERS ONLY**SIGN UP NOW***. | Philadelphia, PA | Full-Time, In-Office | $60,000–$80,000 Annually

Be the first voice clients hear at a nationally recognized LGBTQ+ law firm.

**MEMBERS ONLY**SIGN UP NOW***. is a nationally recognized, purpose-driven law firm serving the LGBTQ+ community and its allies nationwide. Founded by Angela Giampolo, we pair high-caliber legal work with advocacy, education, and a client experience rooted in dignity, inclusion, and trust. Our practice spans probate, trust administration, estate planning, adoption, name change, and family law. We’re hiring a Client Intake Coordinator to be the first meaningful voice every prospective client hears—and the person who makes sure no inquiry slips through the cracks.

Why This Role

This is a high-trust, high-ownership position. You’ll run our intake process from first hello to booked consultation, manage the Owner’s inbox in her voice, help build out a support team, and shape how we use AI to work smarter. If you love talking to people, exercising real judgment, and keeping a busy practice running smoothly, you’ll thrive here.

What You’ll Do

• Be the first point of contact for new inquiries by phone, email, web form, and referral—and call every lead back the same day
• Lead intake conversations that assess need, fit, and urgency, then book qualified consultations while the client is still on the phone
• Own the referral tracker end to end and coordinate with co-counsel across a 50-state estate planning network
• Manage the Owner’s inbox: triage, reply in her voice, deliver a morning summary, and close every loop
• Source, hire, onboard, and supervise a virtual assistant
• Keep the office running—supplies, mail, visitors, and monthly Signing Day logistics
• Partner on refining the firm’s AI workflows, and flag anything that misses the mark

Requirements

• 3+ years in legal intake, executive assistant, client services, or legal operations
• Warm, clear, plain-English communication—on the phone and in writing
• Sound judgment about who’s a fit and what comes first
• Strong organization under competing priorities
• Comfort with AI tools and eagerness to learn ours
• An LGBTQ+-affirming spirit and the ability to represent our values authentically
• Bonus points for a paralegal or legal-admin background, legal CRM experience (we’re moving to Monday.com), exposure to estate planning, probate, or family law intake, or experience managing a virtual assistant or direct report.

Benefits

• $60,000–$80,000 annually, based on experience
• 100% employer-paid employee health premium
• Paid time off and holidays
• Performance and incentive bonuses
• A collaborative, inclusive team living our core values: Moxie, Growth, Meaningful Joy, Perseverance, and Passion

The Schedule

Full-time and in-office at our Philadelphia office during standard business hours, plus one Saturday a month for Signing Days—with a floating day off that month to balance it out. Being here in person matters: intake is relationship building, and presence is part of how the work gets done.