Patient Intake Coordinator

Serenity Healthcare; Farmers Branch (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days (increases after first year)

Opportunities for growth

10 paid holidays

Growth opportunities

Job summary

A healthcare organization in Farmers Branch, Texas is seeking a Patient Intake Coordinator. You will guide new patients through the intake process and ensure they have the information they need to begin care. The position requires strong communication skills and customer-facing experience. In addition, you will assist with scheduling and maintaining patient records. No prior healthcare experience is necessary as training will be provided. This role offers competitive pay and benefits, including medical insurance and paid time off.

Qualifications

• 2+ years of experience in a customer-facing role.
• Strong communication skills and ability to build trust with patients.
• Organized, detail-oriented, and comfortable documenting information accurately.

Responsibilities

• Guide new patients through the intake process and explain services.
• Gather and document medical history and required information.
• Help schedule appointments and prepare patients for their first visit.
• Provide clear answers about services, procedures, and timelines.
• Maintain accurate records in electronic systems.
• Collaborate with clinical and administrative teams to support onboarding.

Skills

Customer-facing experience

Strong communication skills

Organizational skills

Detail-oriented

Basic computer skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Job description

Employment Type

Full‑Time

Serenity Healthcare is hiring a Patient Intake Coordinator to support new patients as they begin care. In this role, you'll guide individuals through the intake process, gather important information, and ensure they feel informed and supported from their first interaction with our team. No prior healthcare experience required — training is provided.

What You’ll Do

• Speak with new patients to explain services and next steps in the intake process
• Gather and document medical history, medications, and required information
• Help schedule appointments and prepare patients for their first visit
• Provide clear answers to questions about services, procedures, and timelines
• Maintain accurate records in electronic systems
• Collaborate with clinical and administrative teams to support a smooth onboarding experience

What We’re Looking For

• 2+ years of experience in a customer‑facing role (customer service, hospitality, support, etc.)
• Strong communication skills and ability to build trust with patients
• Organized, detail‑oriented, and comfortable documenting information accurately
• Ability to manage multiple conversations and tasks in a fast‑paced environment
• Basic computer and data‑entry skills
• High school diploma or equivalent required

Pay & Benefits

• Competitive pay based on experience
• 90% employer‑paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after first year) + 10 paid holidays
• Opportunities for growth as the organization expands

Schedule

• Three 13‑hour shifts per week (four days off)

About Serenity Healthcare

Serenity Healthcare focuses on delivering innovative, evidence-based care while creating a supportive experience for every patient. Our teams work together to provide clear communication, efficient processes, and a welcoming environment from the first interaction onward.

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.