Client Educator

Serenity Healthcare; Superior (CO); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Meaningful career helping others

Competitive pay

Excellent benefits including 90% medical coverage

401(k) retirement plan

10 PTO days + 10 paid holidays

Job summary

A healthcare company in the United States is seeking a Client Educator to inform clients about impactful life-changing programs. In this role, you will educate clients, guide them through necessary steps, and ensure they understand available services. Candidates should have strong communication skills and experience in customer service. The position offers a unique 3-day workweek with excellent benefits, including 90% medical coverage and generous PTO.

Qualifications

• 2+ years of experience in customer-facing roles.
• Ability to explain complex information simply.
• Detail-oriented to ensure clients have necessary information.

Responsibilities

• Educating clients on available programs and services.
• Guiding clients through the steps to begin their programs.
• Answering questions and providing clear explanations.
• Coordinating with team members for smooth transitions.

Skills

Strong communication skills

Customer service expertise

Ability to handle multiple tasks

Detail-oriented

Education

High school diploma or equivalent

Some college preferred

Job description

Ready to transition from the high-pressure, high-volume customer service world into a more impactful role? At Serenity, we help clients understand and start programs that truly make a difference in their lives.

As a Client Educator, you'll inform clients about life-changing programs and guide them through the process of getting started. If you're someone who enjoys providing clear, concise information and helping others take the next step toward their goals, we want you on our team. No specific background needed—we'll train you to succeed, you just bring your customer service expertise.

Why This is Perfect for You

• You have 2+ years of experience in customer-facing roles (retail, hospitality, support, etc.).
• You're looking for a change and want to contribute to a program that helps people get started on their journey.
• You enjoy explaining processes clearly and helping others take action.

What You'll Be Doing

• Educating clients on available programs and services to help them reach their goals.
• Guiding clients through the steps to begin their programs and making sure they understand the process.
• Answering questions and providing clear explanations about the benefits of starting a program.
• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

You're a Strong Fit If You Have

• 2+ years of experience in customer service, hospitality, or retail.
• Strong communication skills — you can explain complex information in a simple, understandable way.
• Ability to handle multiple tasks and client inquiries in a busy environment.
• A detail-oriented approach to ensuring clients have all the information they need to start successfully.

Education Requirements

• High school diploma or equivalent required; some college preferred.
• Additional certifications in customer service or related fields are a plus.

What You'll Get

• A meaningful career where you're helping others take the next step toward their goals.
• A 3-day workweek (three 13-hour shifts, with four days off).
• Growth opportunities as Serenity Solutions continues to expand.
• Competitive pay.
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums.
• 401(k) retirement plan.
• 10 PTO days (15 after one year) + 10 paid holidays.

Who We Are

Serenity is a forward-thinking company dedicated to helping clients start programs that improve their lives. We focus on delivering clear, actionable steps to help people achieve their goals, backed by a team of professionals who are committed to providing the best possible service.

Equal Opportunity Employer

Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.

In accordance with Colorado's Equal Pay for Equal Work Act this position pays $22 hourly.