Client Intake & Consult Coordinator — Family Law

Coker, Robb & Cannon, PC; Denton (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Coker, Robb & Cannon, PC is seeking a Consult Coordinator to be the first point of contact for prospective clients. You will assess needs, provide general information on the family law process, and coordinate consultations with attorneys, while handling intake and payment processing.

The ideal candidate has strong customer service or sales experience, excellent communication skills, and the ability to manage multiple calls with care and accuracy.

Qualifications

• High School Diploma or GED required.
• Associate’s or Bachelor’s Degree preferred.
• Two or more years of customer service experience required.
• Background in sales or client intake encouraged.
• Legal office or family law experience a plus, not required.

Responsibilities

• Be the voice of the firm, speaking with prospective clients professionally and compassionately.
• Gather preliminary information to assess client needs and service alignment.
• Explain the consultation process to potential clients.
• Schedule consultations with attorneys best suited to the case.
• Create leads and maintain intake records in the firm system.
• Take and process payments for consultations.
• Handle emotional callers with empathy while remaining professional.
• Keep conversations on track to gather information efficiently.
• Follow up on pending consult leads to set appointments.
• Perform additional duties to support the team and client needs.

Skills

Verbal communication

Customer service

Rapport building

Attention to detail

Emotional composure

Persuasive communication

Multitasking

MS Office

Education

High School Diploma or GED

Associate/Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Coker, Robb & Cannon, PC is seeking a Consult Coordinator to be the first point of contact for prospective clients. You will assess needs, provide general information on the family law process, and coordinate consultations with attorneys, while handling intake and payment processing.

The ideal candidate has strong customer service or sales experience, excellent communication skills, and the ability to manage multiple calls with care and accuracy.