Client Insight & Quality Specialist

Medasource; Indianapolis (IN); On-site; USD 50,000 - 118,168; Full time

Benefits offered by this job

Vision insurance

Medical insurance

401(k)

Paid maternity leave

Paid paternity leave

Job summary

A prominent consulting company seeks a Quality Specialist to ensure service excellence. In this role, you will conduct interviews with clients and consultants to gauge the service quality provided by Medasource, identifying areas for improvement and fostering loyalty. Candidates should possess strong client-facing skills, ideally with experience in sales or customer support, and a problem-solving mindset to thrive in a fast-paced environment. This is a full-time position with comprehensive benefits and an opportunity to enhance quality assurance efforts within the company.

Qualifications

• 2+ years in a client-facing role.
• 1+ years in sales/customer support/customer experience-based role.
• Ability to work in a high-paced customer centric environment.

Responsibilities

• Conduct a minimum of 70 client and consultant interviews at active accounts quarterly.
• Proactively reach out to clients actively leveraging our services and consultants actively on contract.
• Summarize feedback in a written report sent to leadership.
• Review major projects, service lines, consultant quality, and internal processes.
• Collaborate internally to generate additional prioritized names to capture insights.
• Give feedback/advice to Sales and Delivery based on conversation.

Skills

Client-facing role experience

Sales/customer support experience

Problem-solving mindset

Job description

A prominent consulting company seeks a Quality Specialist to ensure service excellence. In this role, you will conduct interviews with clients and consultants to gauge the service quality provided by Medasource, identifying areas for improvement and fostering loyalty. Candidates should possess strong client-facing skills, ideally with experience in sales or customer support, and a problem-solving mindset to thrive in a fast-paced environment. This is a full-time position with comprehensive benefits and an opportunity to enhance quality assurance efforts within the company.