Client Import Analyst - Global Trade & Compliance

Livingston International; Virginia; Remote; USD 52,000 - 81,000; Full time

Job summary

Livingston International is seeking a Client Import Analyst to join our North American brokerage team. You will be the primary client contact, ensuring compliance, accurate entries, and efficient release and rating of shipments across all modes for assigned clients.

The role involves maintaining tariff databases, preparing SOPs, auditing service delivery, and collaborating with Customs and PGA’s. Strong communication, accuracy, and problem-solving are essential in this fast-paced environment.

Qualifications

• Excellent written and oral communication skills.
• Client-focused and able to manage high volumes under deadlines.
• Knowledge of company policies and procedures.
• Strong attention to detail and accuracy.
• Good analytical and problem-solving abilities.
• Ability to make decisions within set limits.
• Excellent time management and organizational skills.
• Professional appearance and communication.

Responsibilities

• Build and maintain direct working relationships with clients and carriers, providing day-to-day contact and support.
• Prioritize and complete work according to client needs and standards for release conditions and compliance.
• Create and maintain the client tariff database with accurate system information and keywords.
• Verify documentation for release conditions, compliance and rating.
• Develop and adhere to SOPs and ESPs for client processes.
• Identify opportunities to improve service delivery and productivity.
• Ensure timely release and rating of shipments across all modes for assigned clients.
• Provide guidance to Release Operations to ensure accurate release activities.
• Escalate issues for resolution and recommend corrective actions.
• Create customs entries in the system with complete and accurate data.
• Coordinate with clients/carriers to obtain missing documentation and instructions.
• Collaborate with Customs and PGA’s as needed.
• Conduct periodic tariff/valuation checks and audit procedures.
• Assist in compiling performance statistics for Client Service Team.
• Participate in day-to-day team operations and special projects.
• Drive electronic data relationships to improve one-step processing.
• Stay current with new systems and processes.
• Perform other duties as assigned and adhere to policies.

Skills

Communication

Client Service

Time Management

Analytical Skills

Attention to Detail

MS Office

Policy Knowledge

Decision Making

Education

High School Diploma/GED

Associates Degree (Preferred)

Tools

EDI Systems

Tariff Database

Job description

Livingston International is seeking a Client Import Analyst to join our North American brokerage team. You will be the primary client contact, ensuring compliance, accurate entries, and efficient release and rating of shipments across all modes for assigned clients.

The role involves maintaining tariff databases, preparing SOPs, auditing service delivery, and collaborating with Customs and PGA’s. Strong communication, accuracy, and problem-solving are essential in this fast-paced environment.