Client Implementation & Partnerships Lead

Chamber Cardio; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Chamber Cardio is seeking a Client Operations Specialist to support partner implementations and ongoing account management as we scale. Reporting to the Head of Implementation, you will coordinate contracting, launch, and post-launch support to keep internal teams and external partners aligned.

This hands-on role manages day-to-day client workflows, communications, and project tasks that drive payer partnerships.

Qualifications

• 3+ years of client-facing operations, partner implementation, or account management experience specifically within the healthcare industry.
• Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives.
• Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting.
• Outstanding verbal and written communication skills across internal leadership and external payer stakeholders.
• High attention to detail with proactive issue identification and resolution capabilities.

Responsibilities

• Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items across Chamber teams and external partners.
• Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and ensuring outstanding needs are addressed.
• Own intake and documentation for incoming partner requests, ensuring priorities are clearly defined, next steps are documented, and stakeholders have visibility into progress.
• Identify partner risks, blockers, or gaps early and escrow appropriately to keep work moving forward.
• Partner closely with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and support successful client outcomes.
• Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs.
• Participate in payer calls to manage deliverables, document decisions, confirm ownership, and coordinate next steps.
• Build relationships with payer stakeholders and lead weekly check-ins to track progress, resolve open items, and maintain alignment on key priorities.
• Communicate status updates in a thoughtful, concise, and timely manner to both internal and external stakeholders.

Skills

Client-facing operations

Project management

Stakeholder communication

Cross-functional collaboration

Healthcare industry knowledge

Education

Bachelor's degree

Job description

Chamber Cardio is seeking a Client Operations Specialist to support partner implementations and ongoing account management as we scale. Reporting to the Head of Implementation, you will coordinate contracting, launch, and post-launch support to keep internal teams and external partners aligned.

This hands-on role manages day-to-day client workflows, communications, and project tasks that drive payer partnerships.