Client Implementation Manager (Homebased)

Health Partners Group Ltd; United States; Remote; USD 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

25 days annual leave + bank holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a Client Implementation Manager to lead end-to-end onboarding and implementation for new clients and services. You will ensure on-time delivery within scope and alignment with client expectations, coordinating with product, engineering, operations, and support teams.

The ideal candidate will have 3–5 years in client implementation or project management, strong communication, and proficiency with MS Project.

Qualifications

• 3–5 years of proven experience in client implementation, project management or client delivery roles.
• Proficiency in project management tools, such as MS Project, is essential.
• Excellent verbal and written communication abilities are critical to collaborate with diverse teams.

Responsibilities

• Lead the full client implementation lifecycle from kick-off to go-live.
• Develop detailed project plans, schedules and milestones with internal teams and client stakeholders.
• Facilitate requirements gathering and ensure solution configuration meets client needs.
• Identify project risks and issues and provide proactive solutions for success.
• Serve as the primary point of contact during implementation with regular updates.
• Build and maintain strong relationships with client stakeholders at all levels.
• Provide guidance and training to clients on product functionality and processes.

Skills

Project management

Client onboarding

Stakeholder management

Communication

Tools

MS Project

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

JOB REF: JOB7216

Role Outline:

The Client Implementation Manager is responsible for leading and coordinating the end‑to‑end onboarding and implementation of new clients and services. This role ensures that solutions are delivered on time, within scope, and aligned with client expectations. The ideal candidate combines strong project management skills, excellent communication, and a client‑focused mindset to drive successful adoption and satisfaction.

What You Will Be Doing:

• Lead the full client implementation lifecycle from kick‑off to go‑live.
• Develop detailed project plans, schedules, and milestones, ensuring alignment with internal teams and client stakeholders.
• Facilitate requirements gathering and ensure solution configuration meets client needs.
• Identify project risks and issues, providing proactive solutions to ensure project success.
• Serve as the primary point of contact during implementation, providing regular updates and ensuring expectations are managed effectively.
• Build and maintain strong, trusted relationships with client stakeholders at all levels.
• Provide guidance and training to clients on product functionality, processes, and best practices.
• Partner with product, engineering, operations, and support teams to ensure seamless delivery.
• Escalate issues appropriately and drive resolution across internal teams.
• Provide feedback to internal teams on client requirements, product enhancements, and process improvements.
• Track project progress, risks, deliverables, and resource allocation.
• Produce and deliver regular status reports, implementation summaries, and KPIs to both clients and leadership.
• Ensure all documentation is complete, accurate, and accessible for internal and client use.

What We Are Looking For:

We are seeking a highly motivated and experienced professional with a strong background in Project Management, IT, or a related field. The ideal candidate will have 3 to 5 years of proven experience in client implementation, project management, or client delivery roles, showcasing a track record of successfully managing complex, multi-stakeholder client onboarding initiatives. Proficiency in project management tools, such as MS Project, is essential, along with exceptional analytical, organisational, and problem-solving skills. Excellent verbal and written communication abilities are critical to effectively collaborate with diverse teams and stakeholders.

While not required, candidates holding a Project Management certification and demonstrating technical aptitude, particularly in translating business needs into technical requirements, will be highly regarded. We are looking for someone who thrives in a dynamic environment and is eager to deliver exceptional results.

Hours:

The role is full-time and will involve working 37.5 hours per week, Monday to Friday between the hours of 8am and 6pm.

Location:

This role is homebased, occasional onsite visits may be required for the role.

The salary for this role is up to £45,000K depending on experience and qualifications.

Company Benefits:

We value the people who work with us and our rewards package is reviewed regularly to reflect this.

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of our employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we'd love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.