IT Service Manager

Health Partners Group Ltd; United States; Remote; USD 73,000 - 113,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

25 days annual leave + bank holidays

Birthday day off (non-contractual)

Discounted gym membership

Job summary

Health Partners Group Ltd is seeking an IT Service Manager to drive the delivery, performance, and evolution of IT Operational services across the organization. You will own service management processes, lead service performance reporting and governance, and collaborate with Service Desk, Infrastructure, Applications, and Security teams to ensure reliable, secure, and customer-focused technology services.

You will champion continual service improvement, manage escalation handling, and push for

Qualifications

• Experience in leading IT service management functions.
• Ability to report on service performance and customer satisfaction.
• Knowledge of Continual Service Improvement (CSI) frameworks.
• Experience coordinating across Service Desk, Infrastructure, Applications and Security teams.

Responsibilities

• Monitor IT Ops services to meet SLAs and customer satisfaction targets.
• Maintain IT Service Catalogue, documentation and support processes.
• Act as escalation point for major service issues and lead CSI initiatives.
• Identify opportunities for efficiency, automation and service quality improvements.
• Drive maturity of Incident, Problem, Change, Request, and Asset Management.

Skills

ITSM

Service Performance Reporting

CSI Initiatives

Incident Management

Change Management

Stakeholder Engagement

Job description

At Health Partners, we pride ourselves on being one of the UK's leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

JOB7317

Role Outline:

Would you like to work in a pivotal role at the heart of innovation and excellence? As the IT Service Manager at Health Partners Group, you'll be the driving force behind the seamless delivery, performance, and evolution of our IT Operational services. This is your chance to be the link between technical teams, business stakeholders, suppliers, and end users, ensuring our technology services are not only reliable and secure but also laser-focused on meeting customer needs and advancing business goals.

In this dynamic position, you'll take full ownership of service management processes, spearhead service performance reporting, and lead service governance with a sharp eye on continual improvement. Collaborating closely with the Service Desk, Infrastructure, Applications, Security teams, and trusted third-party providers, you'll play a central role in shaping a high-quality support and service delivery landscape across the organisation. If you're passionate about making an impact and thrive in a fast-paced, forward-thinking environment, this is the opportunity for you to shine!!

What's In It for You?

We value the people who work with us and our rewards package is reviewed regularly to reflect this. It currently includes:

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme (up to 6%).
• Life assurance.
• 25 days of annual leave plus bank holidays, increasing with length of service.
• A day off for your birthday (non-contractual).
• Discounted gym membership.

What You'll Be Doing:

Service Management & Improvement

• Monitor, report, and ensure IT Ops services meet SLAs, performance, and customer satisfaction targets.
• Maintain the IT Service Catalogue, documentation, and support processes.
• Act as an escalation point for major service issues and lead Continual Service Improvement (CSI) initiatives.
• Identify and implement opportunities for efficiency, automation, and service quality improvements.
• Drive process maturity across Incident, Problem, Change, Request, and Asset Management, ensuring effective incident handling, root cause investigations, and change governance.

Stakeholder Engagement

• Build strong relationships with busin

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK's leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it's through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you'll become part of a dynamic team that's passionate about driving positive change in the workplace and beyond.

If you're ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We're happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone - regardless of difference.