Client Guest Service Agent Goldman

Compass Group USA; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Client Center Guest Service Agent in New York. You will be the first touchpoint for clients, handling arrivals, room readiness, visitor processing, and day-to-day client center support in a fast-paced corporate hospitality setting.

You will greet and assist clients professionally, coordinate meeting spaces, and manage bookings and inquiries while upholding confidentiality and service standards.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to greet guests professionally and manage front-desk tasks.

Responsibilities

• Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.
• Monitor the client center and meeting schedule; coordinate with partner teams to ensure spaces and amenities are ready.
• Manage meeting bookings, inquiries, and records; respond to questions about wayfinding and neighborhood resources.
• Prepare daily agendas, packets, and conference center materials with accuracy.
• Support coat and luggage check, opening/closing walkthroughs, and reception coverage as needed.

Skills

Customer service

Guest relations

Professional demeanor

Job description

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Client Guest Service Agent Goldman

Position Title:Client Center Guest Service Agent Goldman

Pay 5

Other Forms of Compensation:

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The 3rd Floor Client Center Guest Service Agent creates a polished, welcoming experience for clients, executives, and employees. As the first point of contact, this role manages guest arrivals, meeting room readiness, visitor processing, reservations, and day-to-day client center support in a fast-paced corporate hospitality environment.

Essential Duties and Responsibilities

Warmly greet, register, direct, and escort clients and visitors while delivering professional, personalized service.

• Monitor the client center and meeting schedule; conduct room checks and coordinate with partner teams to ensure spaces, food and beverage, and other meeting needs are ready.
• Manage meeting and event bookings, the shared email inbox, confirmations, visitor records, no-shows, schedule changes, and space conflicts, escalating issues when needed.
• Prepare daily agendas, meeting packets, reports, and conference center materials with accuracy and attention to detail.
• Answer calls and respond to guest and employee questions about wayfinding, building amenities, transportation, and neighborhood resources.
• Support coat and luggage check, opening and closing walkthroughs, reception area upkeep, and coverage at other locations as business needs require.
• Follow service, confidentiality, grooming, safety, emergency, and operating procedures; participate in team meetings, training, and additional assigned duties.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Rapport a specialized division of FLIK Hospitality Group