Client Growth & Solutions Account Manager

claritytech; Madison (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Flexible PTO

Disability insurance

Health/dental/vision/life insurance

Job summary

Clarity Technology Group, Inc. in Madison, WI is seeking an entry-level Account Manager with a sales mindset or strong customer service background to nurture and grow our client base.

You will be the main point of contact, coordinate with internal teams to ensure timely delivery of our solutions, and explore upsell opportunities while maintaining a flexible, supportive team environment.

Qualifications

• Extremely strong communication and customer service skills.
• Outgoing and charismatic personality.
• Ability to manage multiple client accounts simultaneously.
• Proactive and solution-oriented mindset.
• Detail-oriented with excellent organizational skills.
• Ability to work both independently and as part of a team.
• Previous experience in sales, customer service, or account management is a plus.
• Experience or knowledge of the IT industry is preferred but will train the right candidate.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Serve as the main point of contact for client inquiries and issues.
• Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.
• Identify opportunities to up-sell or cross-sell services to existing clients.
• Conduct regular check-ins and follow-ups to ensure client satisfaction.
• Provide clients with regular updates on new services or changes in the industry that may benefit them.
• Troubleshoot and resolve client issues with the help of our technical team.
• Gather client feedback and contribute to the continuous improvement of our services.

Skills

Strong communication

Customer service

Account management

Proactive mindset

Detail-oriented

Team player

Independent worker

Sales experience

IT industry knowledge

Job description

Clarity Technology Group, Inc. in Madison, WI is seeking an entry-level Account Manager with a sales mindset or strong customer service background to nurture and grow our client base.

You will be the main point of contact, coordinate with internal teams to ensure timely delivery of our solutions, and explore upsell opportunities while maintaining a flexible, supportive team environment.