Client Growth Associate | Hybrid/Remote | Cross-Agency Impact

Orchestra; United States; Hybrid; USD 60,000 - 70,000; Full time

Job summary

Orchestra is seeking a Client Management Associate to join the Client Management team in identifying and advancing growth opportunities across existing clients. You will turn client needs into integrated strategies and connect clients with Orchestra capabilities.

The role requires being highly organized, commercially aware, and comfortable coordinating cross-functional teams to deliver compelling commercial opportunities. Strong writing, research, and AI-assisted workflow skills are essential.

Qualifications

• 3–5 years of experience in communications, marketing, or client strategy with client-facing work.
• Direct agency experience strongly preferred.
• Strong commercial instincts and cross-team collaboration.
• Excellent writing and ability to translate ideas into client-ready materials.

Responsibilities

• Advance a portfolio of expansion, renewal and extension opportunities across existing Orchestra clients.
• Work with client leads to identify potential opportunities and develop client-ready recommendations and strategies.
• Think across Orchestra’s capabilities to build integrated strategies rather than single-workstream solutions.
• Coordinate cross-functional teams and bring the right people together around a client opportunity.
• Assess urgency and move from client need to a recommendations, team, scope and pricing.
• Conduct client, industry and competitive research to strengthen recommendations.
• Manage pricing, scoping requests and ensure recommendations are commercially sound.
• Route Client Desk requests to the right resources and expertise.
• Facilitate account planning and renewal planning to grow existing client relationships.
• Use AI tools to strengthen research, writing and workflows.

Skills

Client management

Relationship building

Strategic thinking

Communication

Research

Project management

AI tools

Education

Bachelor's degree in Communications or related field

Tools

AI tools (ChatGPT)

Job description

Orchestra is seeking a Client Management Associate to join the Client Management team in identifying and advancing growth opportunities across existing clients. You will turn client needs into integrated strategies and connect clients with Orchestra capabilities.

The role requires being highly organized, commercially aware, and comfortable coordinating cross-functional teams to deliver compelling commercial opportunities. Strong writing, research, and AI-assisted workflow skills are essential.