Senior Client Management Specialist

Orchestra; City of Syracuse (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Orchestra seeks a Client Management Specialist to scale our client management programs and optimize processes across stakeholder teams. You’ll translate priorities into scalable workflows, develop reporting tools, and train teams to retain and grow client relationships.

The role offers a hybrid in-office option in major US cities or fully remote work for the right candidate, with a focus on process discipline and cross-functional collaboration.

Qualifications

• 4–6 years in operations or project management in fast-paced settings.
• 2+ years managing BD or campaign planning in an agency.
• Ability to coordinate with senior leaders and cross-functional teams.
• Experience building workflows, dashboards, or reporting in PM tools.
• Excellent prioritization and deadline-driven mindset.
• Strong discretion handling confidential information.

Responsibilities

• Translate client management priorities into scalable processes and tools.
• Collaborate across Operations, Finance, Culture to improve workflows.
• Own and project-manage key client management priorities.
• Identify automation opportunities and simplify workflows.

Skills

Operations management

Project management

Agency campaign planning

Stakeholder management

Asana dashboards/reports

Multi-project leadership

Discretion & confidentiality

Strong judgment

Tools

HubSpot

NetSuite

Power BI

Tableau

Zendesk

Job description

Start date: Immediate

Salary: $70,000 - $80,000 annually

Location: New York, NY, Washington, D.C., Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, CA, Los Angeles, CA

About Orchestra

Orchestra is a strategic communications and marketing company built for today’s complex and fragmented world. From decoding audiences to designing bold strategies, Orchestra integrates people, platforms, and stories that stick to help clients build lasting influence. The company offers programs that span from the highest level strategic business counsel through to tactical execution. Orchestra brings together 700+ people with experience across consumer and lifestyle, technology, nonprofit and philanthropy, real estate, sports, travel, hospitality, and more. Made up of leading firms BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communications professionals, and Versus Media Group, a strategy-first political media team. Learn more at www.orchestraco.com.

People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

About The Role

Orchestra is seeking a Client Management Specialist to support the execution of the firm’s core client management initiatives and strengthen the systems, processes and tools that power our Client Management function. This role is central to scaling Client Management at Orchestra and will serve as a key operational partner to leadership.

The Specialist will be responsible for translating Client Management priorities, data and stakeholder needs into actionable processes, reporting tools, trainings, and resources that help teams manage and grow client relationships, as well as effectively retain client relationships. It ensures that the systems, trainings, and processes that support client retention and growth are executed consistently and effectively.

This is an ideal opportunity for a highly organized, process-oriented and systems-minded operator who thrives in fast-moving environments, is comfortable managing up, and enjoys working across multiple stakeholders with competing priorities.

Role location: This role will ideally be hybrid in one of our offices (New York, NY, Washington, D.C., Boston, MA, Miami, FL, Seattle, WA, San Francisco, CA, San Diego, CA, Los Angeles, CA), or can be fully remote in the U.S. for the right candidate.

Accountabilities And Qualifications

As a Specialist on the Client Management team, you will:

• Partner closely with client management leaders to translate strategic priorities into scalable processes, systems, tools and actionable plans
• Collaborate cross-functionally across Operations, Finance, Culture, and client-facing teams to design and improve Client Management workflows, reporting and operating processes
• Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
• Identify opportunities gaps and opportunities for automation, standardization and improvement; simplify workflows, improve clarity, and reduce rework

Essential Skills

• 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
• At least 2 years of direct experience managing business development or campaign planning processes within an agency setting
• Strong stakeholder management skills and comfort working with senior leaders
• Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
• Experience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms
• Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
• Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
• Strong judgment and comfort handling sensitive information

Preferred Skills

• Experience with HubSpot and NetSuite (or similar CRM and ERP platforms)
• Data visualization skills and working proficiency in Power BI or Tableau
• Familiarity with Zendesk or other ticketing/intake systems
• A background supporting system implementations, integrations, process automation or data/reporting initiatives in partnership with technical teams

WORKING AT ORCHESTRA

Salary range (commensurate with experience and skills): $70,000 - $80,000

Orchestra is the first communications company built for today’s media landscape. Since 2022, it’s acquired nine firms, including: BerlinRosen, Civitas Public Affairs Group, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communication professionals. Learn more at: www.orchestraco.com.

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