Client Fulfillment Specialist — Shipping & Support

M&D; Saginaw (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

M&D is seeking a Client Fulfillment Technician in Michigan to ensure accurate shipping information and efficient order processing. You will follow established procedures, assist the fulfillment team, and support company goals by resolving issues and maintaining strong customer relationships.

You will handle emails, process fulfillments and returns, generate shipping documents, and track orders to ensure timely delivery across our nationwide network.

Qualifications

• High attention to detail and willingness to support at all levels.
• Basic computer skills required.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to meet deadlines in a fast-paced environment.

Responsibilities

• Check and respond to emails.
• Process order fulfillments.
• Process return authorizations for cores.
• Create shipping labels and bills of lading (BOL) as necessary.
• Track orders to ensure timely delivery.
• Follow up and resolve shipping issues.
• Support Sales with fulfillment questions.
• Handle inbound customer calls.
• Ensure customer records are accurate and up to date.
• Coordinate with vendors to process returns.

Skills

Attention to detail

Basic computer skills

Customer service

Communication skills

Deadline management

Education

High school diploma or equivalent

Job description

M&D is seeking a Client Fulfillment Technician in Michigan to ensure accurate shipping information and efficient order processing. You will follow established procedures, assist the fulfillment team, and support company goals by resolving issues and maintaining strong customer relationships.

You will handle emails, process fulfillments and returns, generate shipping documents, and track orders to ensure timely delivery across our nationwide network.