Client-Focused Teller: Cash Handling & Digital Banking

Banco Popular; New York (NY); Hybrid; USD 42,000 - 47,000; Full time

Benefits offered by this job

Health plan

Flexible time off

Savings and investment plans

Job summary

Popular is seeking a Teller in New York City to accurately process paying and receiving transactions while delivering courteous, timely service. You will identify clients’ needs and ensure a positive impression of the bank.

Key duties include executing transactions per policy, maintaining cash drawers and security, assisting with ATM and night depository tasks, and supporting branch managers to meet goals while promoting self-service options and digital banking tools.

Qualifications

• High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

Responsibilities

• Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
• Reference the client by name in all transactions to provide personalized service
• Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
• Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
• Assist in the processing of night depository bags and currency, and ATM settlements as required
• Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
• Work with branch manager and supervisor to attain or exceed individual goals
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank
• Promote environment of ongoing customer feedback and continuous improvement
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
• Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues
• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
• Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

Education

High School Diploma or equivalent

Job description

Popular is seeking a Teller in New York City to accurately process paying and receiving transactions while delivering courteous, timely service. You will identify clients’ needs and ensure a positive impression of the bank.

Key duties include executing transactions per policy, maintaining cash drawers and security, assisting with ATM and night depository tasks, and supporting branch managers to meet goals while promoting self-service options and digital banking tools.