Client-Focused Technical Project Leader | NYC

Scope; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Health, dental, vision insurance

Paid time off, holidays, parentalleave

Contract to hire

Job summary

Scope Labs is seeking a high-performing Technical Project Manager to lead client relationships end-to-end in NYC. You will listen actively, own client issues, manage delivery timelines, and keep stakeholders aligned across product, engineering, and design teams.

The role rewards clarity, empathy, and efficient problem solving in fast-paced environments. You'll translate complex technical concepts into business value, manage multiple accounts, and ensure deliverables stay on track while

Qualifications

• 5+ years of client-facing experience in relationship management, account leadership, or project delivery roles.
• Strong communication and emotional intelligence—able to actively listen and adapt tone/mid-conversation.
• Naturally builds trust through relationship-building behaviors: transparency and follow-through.
• Proactive problem solver—takes initiative to resolve without defaulting to escalation.
• Highly organized and detail-oriented—keeps commitments visible and action items tracked.
• Composed under pressure—manages escalations calmly and solutions-focused.
• Comfortable with confrontation—able to push back and set boundaries with clients.
• Strong written communication skills for clear updates and notes.
• Background in B2B/B2C software or tech-adjacent services with some technical fluency.
• Previous startup or agency experience to handle pace and shifting priorities.
• Project management mindset—drives clarity with or without formal tools.
• Protective team player—shields internal teams from client chaos while keeping clients satisfied.

Responsibilities

• Serve as the primary point of contact for client accounts—owning relationships, managing expectations, and proactively identifying needs.
• Translate complex technical concepts into clear, actionable business value for stakeholders at all levels.
• Lead project delivery from kickoff to completion: track timelines, manage deliverables, send timely updates, and ensure nothing falls through the cracks.
• Actively problem-solve client issues—dig into root causes, identify workarounds, and escalate only when deep technical input is needed.
• Manage competing priorities across multiple accounts while maintaining a calm, solutions-focused presence under pressure.
• Facilitate regular client meetings, retrospectives, and check-ins to foster trust and adapt delivery plans.
• Maintain clear, detailed documentation of client conversations, action items, and evolving requirements.
• Collaborate cross-functionally with product, engineering, and design teams—serving as a filter and multiplier for internal productivity.
• Protect internal bandwidth by diplomatically handling client needs and de-escalating where necessary.

Skills

client-facing experience

communication & EI

relationship-building

proactive problem solver

organized & detail-oriented

composed under pressure

comfortable with confrontation

written communication

B2B/B2C software background

startup/agency experience

project management mindset

protective team player

Tools

Asana

Trello

Notion

Jira

Job description

Scope Labs is seeking a high-performing Technical Project Manager to lead client relationships end-to-end in NYC. You will listen actively, own client issues, manage delivery timelines, and keep stakeholders aligned across product, engineering, and design teams.

The role rewards clarity, empathy, and efficient problem solving in fast-paced environments. You'll translate complex technical concepts into business value, manage multiple accounts, and ensure deliverables stay on track while