Hybrid NYC: Technical Delivery & Client Services Lead

Molaprise Group; New York (NY); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Molaprise Group is seeking a Client Services & Technical Delivery Manager in New York, NY, offering a hybrid work arrangement. You will lead hands-on technical delivery, client services, and professional services engagements, balancing technical leadership with customer success and pre-sales support.

The ideal candidate has strong hardware and software expertise, excels in presentations, and can contribute to pricing discussions and project structuring.

Qualifications

• 5–8 years of experience in technical services, professional services, service delivery, or IT consulting.
• Proven experience in client-facing roles with high customer interaction.
• Experience delivering projects and managed services end-to-end.
• Public sector experience is highly desirable.

Responsibilities

• Serve as a primary client-facing technical leader for service delivery and professional services engagements.
• Own the end-to-end delivery of customer engagements, ensuring high-quality outcomes and client satisfaction.
• Build trusted relationships with customers through confident communication and technical credibility.
• Manage service delivery issues, escalations, and continuous improvement initiatives.
• Provide hands-on technical leadership and field support across customer environments.
• Lead solution deployment, troubleshooting, and optimization activities.
• Work directly with enterprise hardware and software platforms, including HPE, Cisco, and Microsoft ecosystems.
• Structure and deliver professional services projects from planning through completion.
• Support pre-sales activities with discovery, design, and presentations, including pricing discussions.
• Engage with public sector customers and partners to ensure compliant, effective solutions.
• Mentor junior engineers and drive process improvements toward delivery excellence.

Skills

Client engagement

Technical delivery

Pre-sales support

Customer success

Public sector experience

Tools

HPE servers

Cisco networking

Microsoft 365

Windows Server

Azure

Active Directory

Job description

Molaprise Group is seeking a Client Services & Technical Delivery Manager in New York, NY, offering a hybrid work arrangement. You will lead hands-on technical delivery, client services, and professional services engagements, balancing technical leadership with customer success and pre-sales support.

The ideal candidate has strong hardware and software expertise, excels in presentations, and can contribute to pricing discussions and project structuring.