Client-Focused Relationship Banker I

TD Bank Group; Hillsdale (NJ); On-site; USD 33,000 - 45,000; Full time

Job summary

TD Bank Group in Hillsdale, NJ, is seeking a banking professional to acquire and deepen client relationships through consultative engagement and personalized solutions that support financial well-being.

You will discuss mortgage products, deliver next-best actions, and guide clients to TD products and digital capabilities while maintaining regulatory standards. This role emphasizes relationship-building and client-first service.

Qualifications

• 1+ years of experience engaging with clients in a service, sales, or relationship building environment
• Teller or cash-handling experience in a financial institution preferred
• Experience educating clients on products and services in a consultative manner
• Demonstrated ability to communicate clearly and effectively with clients and colleagues
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment
• Ability to exercise sound judgment and problem-solving skills in client interactions
• Basic proficiency with Microsoft Office or similar workplace technologies
• Ability to complete required job-related training upon hire
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role
• Notary License (or ability to obtain) preferred

Responsibilities

• Accountable for delivering a welcoming, personalized client experience by actively engaging in meaningful discovery that builds trust and establishes credibility
• Serves as the primary point of accountability for client concerns, resolving issues end-to-end where possible and ensuring timely escalation when required
• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes
• Applies sound judgment to balance client needs with risk and compliance requirements, ensuring accurate capture of client information and alignment to policies
• Consistently brings TD’s brand and client strategy to life through every interaction, reinforcing a differentiated, relationship-led experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

TD Bank Group in Hillsdale, NJ, is seeking a banking professional to acquire and deepen client relationships through consultative engagement and personalized solutions that support financial well-being.

You will discuss mortgage products, deliver next-best actions, and guide clients to TD products and digital capabilities while maintaining regulatory standards. This role emphasizes relationship-building and client-first service.