Client-Focused Relationship Banker & Solutions Advisor

Bank of America; Fairhaven (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused team member to engage customers in the lobby and educate them on self-service options such as ATM, online, and mobile banking. This role processes cash transactions accurately and builds relationships to meet financial needs, driving a positive client experience.

The ideal candidate demonstrates adaptability, strong communication, and problem-solving skills, with a willingness to work weekends or extended hours across a reasonable

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Collaborates effectively to build relationships and drive results.
• Able to educate clients on self-service banking options and platforms.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a client-focused team member to engage customers in the lobby and educate them on self-service options such as ATM, online, and mobile banking. This role processes cash transactions accurately and builds relationships to meet financial needs, driving a positive client experience.

The ideal candidate demonstrates adaptability, strong communication, and problem-solving skills, with a willingness to work weekends or extended hours across a reasonable