Client-Focused Relationship Banker

Bank of America; Wilmington (DE); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Bank of America is seeking a Customer Service Specialist to engage clients in the lobby, educate them on self-service options, and assist with transactions using self-service resources such as ATM, mobile, and online banking.

The role emphasizes accurate cash handling and building trusted relationships while following all laws and internal guidelines. It requires strong communication, adaptability, and a proactive client-focused approach.

Qualifications

• Minimum education is a High School Diploma or GED.
• ],

Responsibilities

• Executes the bank's risk culture and drives operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank.
• Grows knowledge by collaborating with experts in small business, lending and investments.
• Manages traffic, appointments and outbound calls, enhancing the client experience.
• Manages cash responsibilities.
• Drives the client experience.

Skills

Adaptability

Customer focus

Problem solving

Oral communications

Relationship building

Time management

Sales experience

Education

High School Diploma / GED

Bachelor's Degree in Business / Finance

Job description

Bank of America is seeking a Customer Service Specialist to engage clients in the lobby, educate them on self-service options, and assist with transactions using self-service resources such as ATM, mobile, and online banking.

The role emphasizes accurate cash handling and building trusted relationships while following all laws and internal guidelines. It requires strong communication, adaptability, and a proactive client-focused approach.