Client-Focused Banking Relationship Specialist

Bank of America; New York (NY); On-site; USD 71,635,000 - 76,708,000; Full time

Benefits offered by this job

Competitive benefits

In-office culture

Job summary

Bank of America is hiring for a role that engages clients in the lobby to educate and assist with transactions via self-service options such as mobile and online banking. You will process cash transactions accurately, build client relationships, and connect customers to appropriate financial solutions.

Ideal candidates are energetic self-starters who thrive in a fast-paced retail setting, with strong communication skills, a focus on client outcomes, and willingness to work weekends or extended

Qualifications

• Experience in financial services or customer-facing roles preferred.
• Ability to learn and adapt to new information and technology platforms.
• Excellent communication and problem-solving skills with clients.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes to do what is right for clients and the bank
• Grows knowledge by partnering with experts in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls effectively
• Drives the client experience and manages cash responsibilities

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Education

High School Diploma

Job description

Bank of America is hiring for a role that engages clients in the lobby to educate and assist with transactions via self-service options such as mobile and online banking. You will process cash transactions accurately, build client relationships, and connect customers to appropriate financial solutions.

Ideal candidates are energetic self-starters who thrive in a fast-paced retail setting, with strong communication skills, a focus on client outcomes, and willingness to work weekends or extended