Client-Focused Relationship Banker

Bank of America; Madison (NJ); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America Corporation in Madison, NJ is seeking a customer-focused associate to assist clients with in-branch transactions and self-service options. You will handle cash transactions, educate clients on mobile/online banking, and connect them with appropriate financial solutions to meet their goals.

The role emphasizes building relationships, following processes, and supporting financial wellness while working within in-office policies and schedules. Weekend/extended hours may be required.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree or business-relevant Associate’s Degree preferred.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America Corporation in Madison, NJ is seeking a customer-focused associate to assist clients with in-branch transactions and self-service options. You will handle cash transactions, educate clients on mobile/online banking, and connect them with appropriate financial solutions to meet their goals.

The role emphasizes building relationships, following processes, and supporting financial wellness while working within in-office policies and schedules. Weekend/extended hours may be required.