Client Relationship Banker & Financial Solutions Advisor

Bank of America Corporation; Lower Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America Corporation in New Jersey is seeking an in-branch client service professional to educate clients on self-service channels and assist with transactions, including cash handling. You will engage clients to understand their financial goals and connect them to suitable solutions.

The role requires strong communication, ability to work weekends or extended hours, and a commitment to compliant, customer-first service. 40 hours/week, first shift.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to complete tasks and build relationships.
• Passion and drive to improve clients' financial lives.
• Ability to identify client solutions based on needs.
• Effective and confident communication with all clients.
• Able to learn and adapt to new information and platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving skills for clients.
• Follows processes and complies with laws/regulations.
• Efficient time and capacity management.
• Focus on results while serving clients' interests.
• Willing to work weekends/extended hours at various centers.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines to do what is right for clients and the bank.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation in New Jersey is seeking an in-branch client service professional to educate clients on self-service channels and assist with transactions, including cash handling. You will engage clients to understand their financial goals and connect them to suitable solutions.

The role requires strong communication, ability to work weekends or extended hours, and a commitment to compliant, customer-first service. 40 hours/week, first shift.