Client-Focused Personal Lines Account Manager

Iron Insurance Partners, LLC; Dodge City (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Appone is seeking a PL Account Manager in Dodge City, KS to support our Personal Lines Production Team. You will deliver professional client service by phone, email, and in person, while growing agency relationships and handling routine tasks.

The ideal candidate will have a high school diploma, 2+ years of customer service, and a Property & Casualty license (or willingness to become licensed). Excellent communication and confidentiality are essential for success.

Qualifications

• High school diploma or equivalent required.
• Licensed in Property & Casualty Insurance or ability to obtain license.
• Minimum 2 years of customer service experience.
• Willing to pursue additional insurance education.

Responsibilities

• Posting payments from clients in AMS360 and the insurer system.
• Providing service to clients via phone, email, in person, or virtually.
• Direct clients to Service Centers and carriers as needed.
• Log activities and set suspense for follow-up.
• Submit endorsement requests to insurers and confirm in writing.
• Report new claims to Account Executive/PL Service Manager the same day.
• Review suspense items daily and address outstanding items.
• Assist in projects and transfers that support the PL Department.
• Cross-sell additional coverage or set appointments for Account Executives.

Skills

Excellent communication skills

Team oriented

Typing / keyboard skills

Basic accounting knowledge

Detail oriented

Self-motivation

Confidentiality

High energy

Problem-solving attitude

Education

High school diploma or equivalent

Property & Casualty Insurance license

Customer service experience

Willing to pursue insurance education

Job description

Appone is seeking a PL Account Manager in Dodge City, KS to support our Personal Lines Production Team. You will deliver professional client service by phone, email, and in person, while growing agency relationships and handling routine tasks.

The ideal candidate will have a high school diploma, 2+ years of customer service, and a Property & Casualty license (or willingness to become licensed). Excellent communication and confidentiality are essential for success.