Client-Focused Personal Banker — Branch Banking Expert

PNC; Mayfield Heights (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Paid time off

Parental leave

Job summary

PNC is seeking a Personal Banker in Mayfield Heights, OH to acquire and deepen the branch customer base while delivering tailored financial solutions. You will drive proactive sales conversations, engage customers in the lobby, and collaborate with ecosystem partners to grow share of wallet and loyalty.

You will educate customers on options for managing financial transactions with technology, adhere to policy guidelines, and contribute to accurate daily branch operations in an in-office setting.

Qualifications

• 3+ years of banking or retail branch experience.
• Proven ability to grow customer relationships and share of wallet.
• Strong verbal and written communication.

Responsibilities

• Acquire and deepen branch customers through proactive sales and service.
• Drive conversations, outbound calls, and lobby engagement to increase loyalty.
• Educate customers on banking options and digital tools.
• Manage risk by following policies and procedures.
• Support daily branch operations with accuracy.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Proactive Sales

Education

Associates degree or equivalent

No Degree

Job description

PNC is seeking a Personal Banker in Mayfield Heights, OH to acquire and deepen the branch customer base while delivering tailored financial solutions. You will drive proactive sales conversations, engage customers in the lobby, and collaborate with ecosystem partners to grow share of wallet and loyalty.

You will educate customers on options for managing financial transactions with technology, adhere to policy guidelines, and contribute to accurate daily branch operations in an in-office setting.