Personal Banker - Grow Customer Wealth & Loyalty

PNC; Shaker Heights (OH); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision options

Life insurance

Disability protection

401(k) with match

Job summary

PNC in Shaker Heights, OH is seeking a Personal Banker to acquire and deepen branch relationships, delivering proactive sales and service to boost customers’ financial wellbeing. The role emphasizes collaboration with ecosystem partners and a strong focus on customer loyalty.

In this in-office position, you will engage clients with a full PNC conversation, educate on digital tools, and drive revenue while managing risk and adhering to bank procedures. No visa sponsorship is offered.

Qualifications

• Candidates should demonstrate banking knowledge and customer service experience.
• Ability to identify opportunities and propose PNC solutions to meet customer needs.
• Familiarity with risk awareness and adherence to bank policies.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems.
• Manages risk through adherence to policies and procedures and participates in branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Shaker Heights, OH is seeking a Personal Banker to acquire and deepen branch relationships, delivering proactive sales and service to boost customers’ financial wellbeing. The role emphasizes collaboration with ecosystem partners and a strong focus on customer loyalty.

In this in-office position, you will engage clients with a full PNC conversation, educate on digital tools, and drive revenue while managing risk and adhering to bank procedures. No visa sponsorship is offered.